Dear Customer, Our office will be closed from [date] until [date] and close again for December and January to welcome the New Year. We wish you the warmest holiday. Regards, [Company name]
Setting an auto-response email is probably not the first thing on our mind before we jet off on holiday. But if we don’t do it, we risk eroding the trust between ourselves and our customers. It’s important to remember that response time is a non-verbal sign that shows clients and business partners how responsible and professional a company is.
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I’ll return on [date] or after I watch [favorite holiday movie] one too many times (whichever comes first)—and will respond to your message at that time.
Set up a vacation response to let your contacts know why you’re away or out of the office and when to expect you back. You can configure separate responses to use for different domains, such as one for your Yahoo email and another for your Gmail account.
Does your company publish blogs or offer downloadable ebooks, reports, or case studies? If so, add a P.S. to the end of your vacation message linking your readers to some content they can learn from or engage with.
My phone just sits there gathering dust, so the only OOO message I need is the one I put in my email. Something like “I’ll read my email again on X. If you need assistance before then, please contact my colleague NN.”
First, here’s the out-of-message for people who don’t like watching video (although the person in the video is funny and really brings the message to life):
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Q. If I am not impacted by this winter break schedule (because I work at UTMC, for instance), do I receive additional paid days off per year?
Who says an autoresponder needs to be impersonal? You can use your OOO message to continue building a relationship with present and potential customers by showing off the knowledge and products you have to offer. You can include a case study, a downloadable to your latest report, or a link to an excellent blog post you published. Not only does this further your credibility, but it also allays the feelings of frustration customers might feel while not being able to reach you.
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Happy holidays, and thanks for your email! I’m taking a few days off to spend time with my family and friends so I won’t be answering emails as quickly as usual. (Source: Futureofworking.com) Trying not to laugh at my [relative’s] corny jokes Attempting to explain my career to my [relative] for the 800th time Getting buzzed on too many mugs of eggnog (hey, can you blame me?)
This is one reason I rarely give a contact person. My company is terrible at communication, and not only could you easily be sent on a OOO chain, you could also be emailing someone who is out who didn’t even use OOO.
I’ve seen similar things with OOO messages where people would update them practically daily. “I’ll be away from my desk from 9-2 with intermittent emails and then on a call from 3:-3:45” and ….dude. We don’t need that much detail every day.
There was a lot of pushback on this, discussion about how big a risk was that really anyway, people saying that John could word his out of office in such a way that people didn’t have to know he was actually away, and if something really was an emergency people would like to know that they have the opportunity to “direct queries to Sam or Dean” so they could be actioned, or make the judgement call that something could wait for John to return.
I also think you should give this email tactic a try – especially when you return from an extended break or vacation.
Setting up an out of office message in Gmail is simple. First, (1) put the message you wrote in the text box and format it properly. Then (2) choose a schedule for your auto-replies. If you know by which date you’re going to get back to the office, you can put that day in. Gmail will then automatically stop sending out auto-replies when the time comes. If you don’t know when you’re going to return you can leave it empty. Out of office replies can also be (3) manually toggled on or off at any time.