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Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This help file will guide you through creating Out-Of-Office templates that will be sent automatically to customers during one-off office closures, such as during holiday periods. Before you start You’ll need to have access to Templates in your Settings in order to view, create and edit templates. If you don’t have access, you can request it from an Admin user within your business. Note: To find out about the other types of templates that eDesk supports, click here.
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My OOO is almost always “I’m out of the office and will be returning on x date.” My email sig has instructions along the lines of “for questions on x, email this list” for a couple of the more common areas people would contact me about that might need an urgent reply (as the lists go to more than just me, obviously), but most people have finally figured out to contact those lists to start with, anyway. If I were in the middle of a project or something that needed to be moved along in my absence, the project teams usually know when we’re out, but I’d put a back up in that case, if needed, but generally there’s not much to be gained by a longer OOO from me.
My colleagues have this weird habit of not using out of office messages, but instead, sending all staff or all manager emails before they go on vacation letting everyone know they’re going to be gone for x amount of time. It’s really odd. I do not do this.
The OOO definitely has those two pieces. But it could be 1 of 4 people who handle things when I’m out (depending on what it is) and they may not know at all that the requestor had reached out to me first / forget to cc me. So, I’d see this as me adding to my OOO “if you contact person X, please keep me cc’ed on the message you send to person x”?
I also think you should give this email tactic a try – especially when you return from an extended break or vacation.
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24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
Kevin George is Head of Marketing at Email Uplers, one of the fastest growing full service email marketing agency that specializes in crafting professional email templates for business, PSD to HTML email conversion and HTML email templates design and coding. He loves gadgets, bikes, jazz and eats and breathes email marketing. He enjoys sharing his insights and thoughts on email marketing best practices on his blog. Recent Posts Transporting Washing Machines: Tips for Homeowners and Professional Movers 3 Reasons Why Investors Find the Iraqi Dinar Fascinating Why Do Small Businesses Fail? A Guide to Choosing Windows and Doors for Your Office Space Tips On Hosting a Corporate Event
You don’t need to turn off the “Driving” mode to make outgoing calls. And you can still access emails and messages as usual. The auto-reply will work as long as your phone in driving mode.
You don’t have to inform people why you are out of the office, adds Gugino Panté. “Because of privacy or safety issues, you may not want to state that you are on vacation or at a conference,” she says. “Simply stating that you are out of the office should be sufficient enough.”
I am having trouble getting this to work. I am wondering if it not working because I have iMessage activated on two computers? Does anyone know if that effects it
I’m not bothered by it, but I use “when I return” instead. I don’t want people to think I’m checking emails when I’m out.
“This is MY NAME [from COMPANY] calling about REASON. Call me [by DAY/TIME] at (844) 387-6962 [pause, then repeat the number very slowly] that’s eight four four… three, eight, seven… six, nine, six, two.”
Website: https://business.tutsplus.com/articles/how-to-end-a-business-email-with-a-professional-closing--cms-29097
Website: https://www.indeed.com/career-advice/career-development/professional-voicemail-greeting
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