Here is a good example of setting a queue message when all your support agents are busy.
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12) The email server is unable to verify your server connection. Your message has not been delivered. Please restart your computer and try sending again.
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I’ll be back in the office on August 7th and if all of the stars are in alignment, I’ll respond to this email before Labor Day.
Automated email messages generate a 70.5% higher open rate and a 152% higher click-through rate than standard marketing messages. Briefing what would be the next step of action gives customers transparent information.
If they think you’ll be checking in, they might still attempt to get in touch with you. In the event that you take vacation time or personal time, they’ll try to contact you less often.
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When was today? Did you leave the sign up or is it freshly posted? Etc. People, use dates!
So, for whatever reason you’re out of the office, your email inbox should be informative with any information about office closures or unexpected absences: Include an expected return date and time. Offer alternative point of contact and their details. Add the general office contact number and email address if you don’t have a specific point of contact. Be friendly and warm in your tone, even if you choose to keep it simple.
We hereby inform you that due to the prevailing hazardous situation of [X], it is decided that all our offices in the city [X] will remain closed. At this time, it would be very difficult for all of you to come out of your homes for office as there is unrest everywhere and one never knows when his turn will come. So, by caring for the safety of all of you people it is the mutual decision from all of us that our office will remain closed during this period. As to open it in this prevailing situation is not less than a risk. So, it will remain closed for a long period of time.
Much appreciated and I followed these instructions to the detail…still need more help with this as it is designed only for “while driving” mode. If I’m not driving, do I have auto-reply to text options?
Something like, “I will not have access to email while I am out and will get back to you when I return. If your issue is urgent, please resend your email after X date,” would be… more polite, I guess.
5.) Chers clients, notre bureau sera fermé du 24 décembre au 2 janvier. Vous pouvez nous contacter comme d’habitude le lundi 5 janvier. Nous vous souhaitons à vous et votre famille un joyeux noël et une nouvelle année réussie…
When we have people go on maternity leave we normally arrange with them for mail to be forwarded directly to the person covering their leave, (but I’m in the UK so normally they will be out for 6-12 months)
Same, and I leave this template in my settings so all I have to do is change the date. Simple, to the point, and no one can say they didn’t know what to do while I was out.
Optionally, complete the fields in the Usage Conditions section. Click here for a description of each field. You can use these fields to tell eDesk to auto-respond with this template only for tickets that match these fields, e.g., tickets for a particular marketplace.