I am not able to set OOO messages at all. Most of the people who are contacting me do so through custom aliases that then come to our team, who each handles specifics. Even if I’m out someone else is available, but I can’t know who is supposed to handle that specific email to be able to redirect without naming everyone, and then confusing things more when Client A gets the same reply as Client B but one needs to go to teammate C and the other to teammates D & E. Then to make just that bit more complicated, there are the clients who think that going around the system to email the teammates directly at our personal email addresses is better but pitch a hissy when we’re OOO but they didn’t get a notice? I just set rules to forward those.
A literary agent I follow told the story of a long argument her autoreply had with a would-be author. She’d set up the outbound email while out of town and apparently an author who queried her with his book took offense to it. He replied back in frustration that he didn’t get a personal response. Her autoreply sent back another automated message, which he then in increasing anger kept responding to.
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Because you can never predict when an emergency will come up, make sure you have someone who can resond to urgent requests. And that person would be your direct manager. But let them know ahead of time so they're not blindsided when they need to respond to something.
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“Thank you for your email. I am currently out of the office and will have no access to email. I will respond to your emails when I return on [date], but it may take me one to two days to sift through the messages. I appreciate your patience while I’m out. If you require immediate attention, please contact [name].”
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I had a boss that required OOO messages anytime you left the office. A single sick day, leaving four hours early, coming in two hours late, etc. This at an org that didn’t require quick email responses, and at which people typically only put up OOOs for multiple days out.
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Check out this message from a HubSpot employee that certainly turns the tables on the email sender. Right when you thought you were the one requesting action, the recipient sent back an assignment — a fun one, at least.
However, if you do choose to do this, make sure you actually follow through and do the thing you’re bragging about, unlike this New York Times reader who was just a bit too bold.
But really, I think people who know you WFH will get your meaning and people who don’t know you WFH won’t care or feel misled if they find out you really work from home.
hi i want to be able to hear calls and alerts while at the same time if my phone is in lock to auto reply. is that possible? to have both?
One year my organization mistakenly left me off the phone directory. I made no attempt to correct that. The only people who could call me we’re those who knew my number; everyone else had to use email.
Did you look at the comments on the TikTok? Because the overwhelming majority love it and are asking if her company is hiring. So it doesn’t seem like most people find it condescending even in video form.
Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
That’s also annoying because if it’s not someone I interact with regularly I will wonder if it’s been left on by accident.
Thankfully, with a simple out of office message taking a day off doesn’t mean that your communication with clients has to stop.