She continues: “However, there should be a way for whoever is emailing you to have an urgent request handled, and that should be included as part of your OOO as well as being known to your work team (supervisor and colleagues). That might look like including a coworker's email on your OOO or it might simply involve setting a forwarding rule for while you're away, so that your email goes to the colleague who's covering.”
Website: https://www.bestvirtualparalegal.com/blog/client-relation-case-management/10-best-office-closed-for-holiday-messages
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The hours in your signature is a great idea! I’m about to have a non-standard work schedule to accommodate medical appointments. Totally stealing this idea!
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Let’s be real, the majority of the thousands of emails you return to after being O.O.O. will be spam and salesy marketing drivel – any legitimately important emails will probably get lost! Unless you’re Barack Obama, just send it when they’re back.
Over Twitter DMs, one woman sent me her OOO messages from when she was diagnosed with breast cancer. The messages — composed while she was undergoing chemotherapy treatments and recovering from surgery — were detailed and unique. They offered touches of humor, honesty, details about her treatment schedules and set expectations for others trying to reach her. She offered alternative contact options for potential emailers to make sure urgent requests didn’t fall through the cracks but offered a dose or reality as well. I particularly appreciated this line:
Thank you for you message. Our offices are closed until [insert date] and I am out of the office. Our entire staff is reflecting on a wonderful year, resetting, and recharging for 2018. We will respond promptly after the holidays, but in the meantime we will be busy doing the following:
I don’t do them for meetings. I do have one that I turn on every Tuesday afternoon since I don’t work Wednesdays. In our culture it’s not uncommon for people to check EMail when they’re off. I don’t do that so I need to let people know. I also put a status message up on Teams. I work with a team of 40 people and I can’t expect them all to remember when I’m there and when I’m not!
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
But it seems a bit too chock full of dismissive, thinky veiled put-downs really. I wouldn’t want to work for someone would lump the people who work for them as competent humans (oh-em-gee, thanks), is that the best they can do to describe people? Oh wait….they look out for her (is she a princess) and each other (should I start applauding now?). No one needs to call me or anyone else a rock star, best teapot decorator in the multiverse, or amazing humans all the time but the best she could crank out was competent + humans. I get the attempt to be witty but it’s really sad that she isn’t more generous.
That’s why I instituted group email addresses/boxes for this use (I had to fight with IT to have one created in the early days). Yes, everyone has their individual email in addition to the group mailbox.
It Rhymes! Rejection doesn’t have to hurt. Why not soften the blow with an adorable poem that informs and delights? Thanks for the email, but I’m afraid to say I cannot reply as I am away.
Completely agree. I have also recently have seen multiple out of office messages that say something along the lines of, “Please be aware that I may be slow to respond to emails today.” If it’s that time-sensitive, why is it an email? Asynchronous communication tools shouldn’t be smashed into the roles of real-time ones, and vice versa.
It was a commodities trading firm. I still barely know what they do. But, I would answer the phone, listen to whatever they said, understand not much and then I would say “lemme put you on hold” and then I would turn to the nearest person not on the phone and I’d say something dumb like “They’re calling about like…salt maybe?” And then I’d transfer to that person and they would figure out who it went to. (They all knew who was trading what that day. Nobody ever told me.)
Unfortunately, I have gone through all the steps several times and it still does not work on my IPhone. Have others had issues as well?
I’ll also admit to not changing my voicemail for OoO in the past 3 or 4 years. I rarely get calls anymore it’s just not worth it… I figure if they don’t reach me by phone they’ve already emailed me or will email me after the voicemail.
One of my co-workers, who was involved in a lot of committees and consequently got even more than the usual share of email around my place, put up an OOO message that said she was going to be “on pot for the week of the 15th.”