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24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
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However, some people may have inboxes that require a week to manage after vacation. Others do not read all the emails sent in this period. In these special cases, indicate when the reader should actually expect a response or request they re-send their email on the return date.
Sometimes people will think it’s okay to ask a quick question while you’re out of the office. Avoid the interruption by including at least one person who can answer questions in your absence.
Yes absolutely! I would be really annoyed if someone did that. I would probably have to set a reminder for myself to resend that email (or emails), which is more work for me. If I’m sending the email to several people, I’d also have to ask myself if I should resend it to everyone to follow up, or maybe just wait to send it. This would stress me out that something might slip through the cracks.
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Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry
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I’m on a couple of mandatory company-wide email lists. None of these ever have pertinent information, but they’re required.
Thanks for your message! I am brushing up on my social networking savvy and analytics knowledge at a digital media conference in Vancouver from May 1-6. I will have limited email access, so if you need immediate assistance, please reach out to our marketing assistant, Kennedy Tran, at [email protected] or 555-432-6100. In the meantime, if you need access to our media kit, you can find it here.
Hello, our office will remain closed for during the Christmas period. We assure you that all your emails will be responded to as soon as we return to the office. Merry Christmas! Regards, [Name/Company name]
With all that in mind, take a look at the following tips and tricks and six examples to make your automatic responses more effective:
If one were concerned about the message rubbing people the wrong way, it’s certainly something that can work with a bit of rephrasing: “I’m out on leave from X to Y. All messages received during that time will be deleted. Please resend your request after Y, or else contact Z for urgent assistance.”
If you set up a vacation reply but people say they are not getting the reply, it could be one of the following:
Auto (I mean auto not manual sms send out) sms reply does not work for incoming calls only for messages. I see this issue is getting ignored though pointed out several times. Has anyone cracked this one?