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Most likely, one of the last items on your to-do list before logging off for the holidays is setting your out-of-office email message.

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I didn’t actually put that in my maternity leave out-of-office, but it is what I did when I got back.
Hah! Maternity/parental leave is often 1 year here, so there is zero expectation you will read or “catch up” afterwards. We keep our email addresses during where I work (Canadian government), so it’s standard to put an OOO that just says “on parental leave. Please contact X instead” with no reference to actually reviewing any of those emails, and often not even a projected date of return since people often flex their return date or take extra time, or just return to a different position entirely (out of choice). .

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Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
That’s what always got me! There always seemed to be an air of preemptive defensiveness? I’m definitely reading a lot into it based on other ways this person showed up in the workplace and how they treated others. Also I completely agree that some things are more important than work (!), but there was something about the way these were phrased that made me feel like ……… okay?? I know??? It just felt … performative.

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Please note that all company offices will be closed [date] to [date]. We will reopen [date], and close again for [date] and [date]. We wish you all the warmest of holiday cheer!

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  • outgoing voicemail message for business

    Thank you for your email. I am no longer with [company name]. Please direct enquiries to [insert name and email] or [insert name and email].

    Right, Outlook has that auto-display of OOO messages, so at least I know so-and-so won’t be seeing it for days and I either adjust expectations accordingly or I just email someone else.
    You kicked off this week hard, meeting deadlines, delivering year-end results, tying up loose ends, and getting a jump-start on 2018 initiatives. With a sigh of relief you’re beaming with excitement for holiday cookie decorating, quirky family Christmas traditions, and sweet S-L-O-W mornings sipping coffee and relaxing (read: Netflix binge)… It’s time to wrap up the computer, well, save the paper for your presents, and set your out of the office message. We’re here to help.

  • how to record a voice message in skype for business

    This is also good. I have two group emails for standard tasks. The SOP is that if someone uses those, one of the people on that list will indicate they have it and reply all when the task is complete. That way we all have status without anyone having to remember who is OOO that day/week.

    A well-deserved holiday deserves a substantial out-of-office message that really hammers home the fact that they’re still working, while you’re off on your travels – nice and descriptive to really paint the picture!
    It seems that yoga pants are taking over our closets these days, replacing jeans, slacks…

  • how do i set my voicemail message in skype for business

    Hi there, Thank you for reaching out! We are currently in the middle of our busy season so our reply may be delayed up to three days. We appreciate your patience while we look into this for you! Thank you.

    Eh, my team’s instruction to put them up if they’re going to be away from email/voicemail for more than an hour (standard lunch break). I have a ton of staff, and we’re in a business where a high degree of responsiveness, especially during the business day, is expected and few of my staff have mobile email. We’re also a larger organization with mixed project teams, and not everyone knows who’s PT/FT or on nonstandard hours.
    The auto-reply only replies ONCE to each email account, the first time they send. If someone sends you multiple messages, they will not get multiple replies back. This is a useful feature because it prevents your account from flooding a mailing list with replies or from filling your email inbox with automatic rejections from "do not reply" accounts.

  • what to say on a custom voicemail

    As with a regular cold email, the best way to utilize your out of office message is to offer something of value to your client. So if you’re taking a vacation right after the launch of your newest feature or after finishing up on that huge blog post, linking to them may prove to be a very good idea. Explain why that content is useful and the person who contacted you about their thoughts.

    Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours. While this information can be tucked behind a phone menu option, it's best to state it upfront in your after hours recording.
    The OOO: was there ever a less apt acronym? (Ooo? Ugh, more like.) It wouldn’t be so bad if it actually worked when it was your turn to set one up, but unless you happen to live in France, where a worker’s ‘right to disconnect’ is enshrined in law, the twin fears of missed opportunities and the mail mountain that’s piling up in your absence will likely keep you furtively glancing at your in-box.

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They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.

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As a person who hates voicemail, I applaud this. Send me an email. Give me a paper trail.

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My trick though is to leave the out of office on for the first day after I return so folks know to expect delays while I get caught up/triage my inbox. Works for my company.

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