Thank you for your email! I am on vacation. Vacations are not for checking email, so I won’t be doing that. Fortunately, we rarely encounter life and death situations in the world of [INDUSTRY TYPE], and aren’t we all glad for that? If you think I’m checking email because you just received an email from me, that is only because I figured out the pixies that send emails on a schedule. Really, I’m not checking email.
It definitely sounds like something my boss would write and I laughed at it. In our work, everyone thinks that they’re a special emergency all the time. Stopping to think “if I don’t have this in the next two days what will the actual consequences be” is a thing that should happen more but doesn’t.
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But this is where it becomes a power thing. The OOO person says that everyone else wants stuff from them that the sender can’t get elsewhere and you need to grovel to get it from them.
You’re finally taking some time off of work. Sure, your holidays this year won’t be spent sunning in the tropics or scaling an ice-capped mountain as you might have hoped, but you’ve got big plans for taking some down time to rest, relax, and binge new shows on your favorite streaming service.
Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.
This OoO has to be in the tech sector. I can see something like this as an (internal only) OoO at my workplace. I actually kinda love it. Yes it’s wordy but it also makes the recipient take a beat and consider the importance of their issue and where to go if needed. It will also cut down on interruptions to the “catch-all” person in the standard OoO, which is generally the Admin. I have always hated being the go-to on people’s OoOs. I spent more time trying to find info on what Urgent Emailer insisted was URGENT than I did doing any actual work. And the urgency was never really necessary.
Amanda works at HubSpot, and she came with a unique auto respondent that asked her contacts to guess where she is. To give background, she flew down to Boston to attend a Red Sox training game in the spring with her father. She chose to ask her contacts whether where they think she might be, and also this played some wonderful use of litotes here:
Because you can never predict when an emergency will come up, make sure you have someone who can resond to urgent requests. And that person would be your direct manager. But let them know ahead of time so they're not blindsided when they need to respond to something.
I agree about the out of office reply. Made me laugh. Given that I work a high stress job, I can always use some laughter, so I actually don’t mind it.
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And just like that, you covered the essentials. You don’t always need to have a Shakespeare-like auto-responder. If you, however, prefer a little creativity, continue reading- it gets more interesting.
This works fine but I notice it also adds after your auto-responder at the bottom an option for them to reply “urgent” to ensure I receive notifications which seems damn pointless if you ask me. Is there a way to switch that off because it seems to be counter-intuitive to setting the auto-responder that you’re not there or on leave? Thanks Trace
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Thank you for your email. Unfortunately, I am currently out of the office and will not return until 3rd November.
In spite of your best efforts to notify people ahead of time, not everyone will get the notification that you're going to be shut down. Make sure that you: Post signs about the shutdown and when you will be back Change your voicemail message and have a plan for what to do if your voicemail is full: will it notify you? Is there an alternate number to call? Put together an "out of office" email that lets people who attempt to contact you know when you will be back Make sure you have a call tree for emergencies, and that everyone knows who he or she will be responsible for calling in the event of an emergency
Chatbots are now among the most preferred communication channels between customers and brands. However, not many businesses get their chatbot strategy...
I found the video funny and would actually laugh at the sense of humor in that out of office message.