Under the customization option, you can configure the pre-chat form to create personalized offline messages. You can clearly mention the business hours and ask customers to fill up the form with the relevant sales or support query. Inform them that your support representative will be connecting with them at the earliest to sort out the issue.
I am out of the office from [date range]. If you need immediate assistance, please contact [name, title and contact information].
.
Please contact my colleague (YOUR COLLEAGUE’SNAME) for your urgent concerns. Otherwise, I´ll attend to your emails upon my return at 08.02.2021.
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Dear Customer, Thank you for your email, but our company is out of office, celebrating [HOLIDAY]. Unfortunately, it means we will not be able to send you any reply until [DATE]. We apologize for the delay but wish you a wonderful holiday season. Best regards.
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5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
An automatic response should include the date when you left, a reason (vacation, sick leave, a conference, etc) and, if possible, the date when you plan to come back. Thank your client for their email, promise to get back to it as soon as possible and apologize for the inconvenience. Also, it should be obvious that you’re out of office from the first sentence.
The United States Congress officially recognized the end of World War I when it passed a concurrent resolution on June 4, 1926, with these words:
Why is Aviation the best damn gin on the planet? What sets it apart from other gins on the market? Do people who ask and then answer their own questions have an above average IQ? Probably.
Q. Will administrative offices be open, in case there is some type of emergency during winter break?
But some of us just aren’t as lucky. Or if we’re traveling during the winter and heading up north — well, we’re going to run into some snow, aren’t we?
Thank you for your email. I’ll be offline starting Friday, November 20 through the Thanksgiving holiday with limited access to email, and will respond to your email upon my return on Monday, November 30. If you need immediate assistance, please contact Maria Gonzalez, my fellow digital marketing manager here at MixCo Media, at [email protected]. Thanks for your patience!
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I say “thanks for your message” because it feels to brusque without a greeting – but I can see it either way.
“Hi, Sorry I missed your call/text. I’m currently out of the office and will not be back until Feb 2. My colleague [name] has agreed to respond on my behalf, so feel free to forward the message to [phone] if it is urgent. You can otherwise expect a response from me once I return. Thanks for understanding.”
This article originally appeared on The Daily Muse and is reprinted with permission.