8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
I had a coworker that (pre-covid) had an out of office set up any time she worked from home. She didn’t operate any differently than when she was in the office, and there wasn’t any information in the message, just “FYI I’m wfh today”. It was weird to keep getting those messages, since her working from home had zero effect on your correspondence with her.
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This used to drive my supervisor crazy, she’d email me “it looks like your OOO is still on.” I had to explain the rationale a few times before she understood.
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I wouldn’t be surprised if she’s had experiences in the past with people not getting an immediate answer then upping the urgency–we’ve had letters about such coworkers here. There’s an email, then a followup email, then a chat message, then a phone call, then they walk over, all within ten minutes of the initial email.
She retired shortly thereafter, and I was left with so many questions. Brain hiccup? Or did she actually think our email and phone systems were integrated somehow?
Thanks for your email. I’m on vacation. On the couch. Eating chips. And bingeing Stranger Things for the eighth time (don’t tell anyone).
The one exception: When I was out for a week and a half on my wedding/honeymoon, I included something about “Additionally, I am out of office getting married, so shortly after my return my name will change from Red Bookworm to Red Reader.”
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In my world, “please contact $Manager” is recognition of a staffing level problem. $Manager will have to decide what project to defer if a crisis comes up while someone is OOO.
Website: https://www.linkedin.com/pulse/seven-examples-professional-out-office-autoresponder-email-ramadoss
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Have you sent a proper farewell email to the whole office, thanking everyone and wishing them well?
To set an automatic reply for contacts outside your company, select Outside My Organization > Auto-reply to people outside my organization, type in a message, and select OK.
But the best OOO (actually, an autoreply) came from Ryan Reynolds – you know, the actor and gin company owner. If you emailed him, you got this (I think there were others too – this is the one I got): Thank you for your interest in Aviation American Gin! You’ve reached my Out Of Office Mission Statement.
They happen when you have at least two auto-reply systems set to respond to every single email that somehow start messaging each other.
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