Once the person reaching out to you realizes you’re gone, they may panic if they have a legitimate need for immediate support. The best way to avoid this is to let your callers (and emailers) know how to find the appropriate help.
I’ll reply to your message promptly when I return. But, if you require immediate assistance, please send an email to [contact name] at [contact email] in my absence.
.
I don’t set my voicemail message, either. If you have the number, you know me. I think my last voicemail message on my personal cellular phone years ago was not even in English. Again, if you knew me, you’d more than half expect it.
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it’s not your standard email response. It’s [your name’s] out-of-office because [he/she/they] are on holidays and will respond when they return.
I am on leave and will be back on X date and answer your query shortly after that point. If it is more urgent please contact Wakeen at [email protected] for issues related to llama and Lucinda at [email protected] for issues related to teapots.
If you are interested in signing up for Yes ware, feel free to reach out to my manager John at [email protected].
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Half of the auto-replies I get are for very specific chunks of time. Like, if you are out of the office for three hours I don’t need to know, dude.
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This is what I’ve seen most often in my career. Problem is, the contact is almost always the admin. I’m the admin. Everyone’s idea of assistance is different. Often, I didn’t have the knowledge about the issue in order to be of any assistance. I wound up spending more time running around looking for answers than actually working on what was on my own plate. It’s exhausting. Otherwise known as “please don’t call us for unicorn problems when we handle llamas. Literally, we can’t do anything for unicorn problems.”
I’ll be back in the office on [end date] or after I’ve perfected my banana bread (whichever comes first)—and will respond to your message then.
Thank you for your email. I am out of the office on annual leave/in meetings with very limited access to email until [Date]. If your query is urgent please contact [Team Shared Mailbox], otherwise I will respond on my return.
Setting up an out of office message is quite simple. It can be set using the auto-reply function of your mail provider or program – just don’t forget to turn it off when you return!
Including even a passing reference stating that your customer’s email is important to you shows your appreciation for the message that you are currently unable to respond to.
Very true, if the options came in reverse order (or maybe emergency first followed by not-urgent followed by urgent) that would be a little better.