When crafting an out-of-office reply, keep in mind that you must provide sufficient detail so that recipients understand exactly when you’ll not be able to respond.
I think my personal VM still says, “Ahoy, ahoy!” In my best Mr. Burns voice. I’m a woman.
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We’ve certainly come a long way since the honeymoon days of You’ve Got Mail, the 1998 Meg Ryan romcom in which each new electronic missive set Tom Hanks’ heart fluttering (and vice versa). These days, in tech circles, you’ll hear tales of folk who’ve set their email servers up to automatically delete unread emails after a week – before going on holiday for a full fortnight. Others have reduced the OOO to a single word in the subject line: “Nope.”
I hope you will be celebrating the season soon. However, if your email is time-sensitive, please contact [Alternate Name] at [alternate email] and one of our busy elves will be happy to help.
Very true, if the options came in reverse order (or maybe emergency first followed by not-urgent followed by urgent) that would be a little better.
While the above is almost certainly a dramatisation, getting your out-of-office message right over the holiday period is arguably as important as all other facets of business. Cashflow? Investments? Who needs ’em when you’ve got an auto-response that’ll make people chortle!
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Setting an auto-response email is probably not the first thing on our mind before we jet off on holiday. But if we don’t do it, we risk eroding the trust between ourselves and our customers. It’s important to remember that response time is a non-verbal sign that shows clients and business partners how responsible and professional a company is.
About the “overshares”: You linked to a previous column that mentioned this point, “Sometimes the over-sharing of plans can even come across as suspect — similar to how when someone’s calling in sick with genuine illness, they usually just say, ‘I’m going to be out sick,’ but fakers will generally give you a long list of overly specific symptoms, like they feel they have to convince you.”
Hello, Please note: [date] through [date] are company holidays for many of our employees. Because of this, there will likely be a delay to request, possibly until [date] when most of our team returns. In the case where you do not receive an initial reply from one of our employees, their subsequent replies may be delayed. We have received your email request and will process it soon. While we process your request, please make sure to check out our extensive list of documentation by clicking on this link: [link]. Thank you for choosing [company name], and we look forward to providing a smooth and seamless support experience for you. Thanks!
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A. Administrative offices will be closed; however, designated individuals will be on call to respond in the event that an urgent matter arises.
Of course he presumably meant working on a trial – yay for regional preposition differences!
6. Year in review. When preparing their marketing campaigns, most marketers focus on what they’ve got prepared for their customers. Their blow out sale, free delivery, contest, or new line of products.
“Greetings. I’m away on holidays for a week and unable to respond to your call/message. I will return to the office on Jan. 20 and respond to you at the earliest. Hope to talk to you soon.”
Hello, I’m away for the weekend. Back on Wednesday. I’m in [COUNTRY] drinking coffee. Eating lots of food. Should have internet on the evenings to answer the important emails. Please send photos of penguins to Twitter @[HANDLE] to alert me that you’ve sent an email. This is most important.