That doesn’t sound odd to me at all, depending on the company. I used to send a staff-wide note because they needed to know I would be out and they could plan accordingly if they needed anything. At my current company I wouldn’t do this, but that’s because it’s massive and I only directly work with a small team.
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Amen. I have a co-worker who’s out of office message is always “spending time with my kiddos.” I don’t care. Just tell me who to contact and/or when you’ll be back.
Every time I read it, it just gets funnier. On r/talesfromtechsupport, filter by top posts of all time, it’s on the first page. The punch line is … *chef kiss.
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Hah! Maternity/parental leave is often 1 year here, so there is zero expectation you will read or “catch up” afterwards. We keep our email addresses during where I work (Canadian government), so it’s standard to put an OOO that just says “on parental leave. Please contact X instead” with no reference to actually reviewing any of those emails, and often not even a projected date of return since people often flex their return date or take extra time, or just return to a different position entirely (out of choice).
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This is how my voicemails to my doctor’s office, my son’s doctor’s office, his daycare, etc. all go. Actually, the few times I leave voicemails beyond that, this is how they go.
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Optionally, click the Attach Invoice checkbox to automatically attach the customer’s invoice to the auto-response.
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I work with such a person. So instead of something like “I’m writing to ask if you would graciously consider serving on our committee”, she will send a message along the lines of: “I am graciously writing to ask you to serve on our committee.”
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The main thing to equivocate over for this sort of response is what details to include as a backup contact method. If your line of work means clients might need to urgently contact you, a mobile number might be appropriate, or if you’re lucky enough to have an assistant (must be nice), you can list their contact details.
“For example, if a hacker knows that the chief financial officer of a company is OOO, thanks to the information in the auto-reply message, an attacker could impersonate the CFO on email and target another individual in the company’s finance team asking them to make a payment or update bank details for them while they are offline,” says Sadler.
I do feel like the person who wrote it may have some issues in their organization with, oh let’s call it fire fighting. People who don’t necessarily think through the process of who would be most effective at dealing with the problem at hand. This reads like the message of someone who is used to getting everything dumped in their email and this OOO is an attempt to manage expectations and distribute issues to the people most able to quickly and effectively deal with a range of problems
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Naturally, she had to take the day off — and couldn’t let folks know with any old generic auto-response. Instead, she made a guessing game of it in her out-of-office email, which you can use for yourself, below.
And a darn good one... we hire brilliant people, provide extensive training, and develop one of a kind experiences.
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I think that’s maybe something you need to deal with internally with the person/people who you’re asking people to speak to instead – I think if you start to ask the original sender to update you or cc you then it’s going to start to annoy people that they are doing the running around, plus not everyone will do it.
I can see why you’d have a negative reaction to it–that’s how I felt the first several times I heard about these kinds of emails–but I don’t think it’s actually rude (unless they’re saying “if I get emails from Ali G, I’m deleting them”). The wording of the email can be rude, but the general concept of this kind of email isn’t.
Like the previous examples, the message doesn’t have to be lengthy – you just need to let people know the details, and who they should be contacting in your absence.
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I try to substitute “parental leave” for “maternity leave” whenever possible. Trying to normalize it as a benefit to all employees (at my company) rather than a special lady-vacation.
As someone who sends out emails every week, I get tons of OOO messages in return. From HR-approved to the wacky and wonderful, here are five best OOO messages I’ve received from Wantedly’s very own users that you can copy this season.
With these tips, you’ll be able to write your next auto-reply message, for holidays or other reasons.
Be Part Of Our Story!
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My OOO messages are always pretty casual, and the last line in the list of “for X, contact Y” is always something like “for chili recipes, contact Z”.
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It’s my favorite time of year, which means I’m currently away from my inbox chugging mugs of cocoa, stuffing my face with cookies, and attempting to fulfill my life-long goal of memorizing every single line of [your favorite holiday movie].
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Just a friendly reminder that we are closed today for the [Type of Holiday]. Hope you are having a wonderful day off! The office will be opened on [date and time] and we’ll be answering all your questions.
Contact Us
How do I add the District Events and Religious Holiday calendars to my calendar in Outlook?
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Actually, it isn’t working other than when I am driving. I’ve contacted AT&T, and Apple today. It won’t just set as an auto reply whenever it is needed. I have clients texting me right now after hours and it is so stressful when I am trying to decompress and get away from the work day at night. Do you have any tips?? HELP!!
Education Details: Template #1 Out-Of-Office Old School Style: For those who want to keep it low key. Thank you for your email, I’m currently Out Of Office till . I’ll be replying to your mail once I return. However for time-sensitive matters, please reach out to my < teammate / Boss> at in my leave.
Editor’s note: This post was originally published in December 2018 and has been updated for comprehensiveness. Recent Posts 38 Account-Based Marketing Stats to Know in 2021 The Top Business Podcasts You Need to Be Listening To How Advertisers are Navigating iOS 14’s Mobile Tracking Changes How Google’s Head of Startups LATAM Helps Brands Globalize Their Business [+Tips for Marketers] 278 Social Media Holidays for Your 2021 Content Calendar [+Template]
Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
I think that’s on the person who covered for you –presumably they are in your department. If I take care of a client for Fergus while he’s out, I let him know the problem that came in, solution, and any still pending information. Emailer emails Vickie. May not just forward the message that they sent to or received from me. Vickie gets these kinds of questions every day, doesn’t know it has anything to do with me, just answers the question. I get back, see the message, and may not realize Vickie has already handled it. That’s not Vickie’s fault. I think ENFP in Texas has it right above – before starting the work, you can ask the sender if they still need this.
If you’re taking a vacation and staying home, your clients or coworkers may still expect you to pop into the office and answer their email. Use this autoresponder to let them know you’re really not available — even if you’re bumming around on the couch.
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Does your business operate outside typical working hours? Let people know with a message. Thanks for your message! Craig’s is an Australian-based company, therefore you can reach us during our business hours 6 pm – 2 am EST.
These holidays will allow us all to enjoy the great season and have some amazing time with family and friends. This email is to inform you [all] that the office will be closed for [ X] days from [ DATE] to [ DATE] due to the coming festive season. Our premises will remain closed for normal business from [start date] up to and including [last date].
I’m new to tech but have watched my friends in tech with envy up until now. Worth the wait. I may be in the minority but my company actually assumes we’re all adults and treats us like human beings. So different than working in the myriad corporate dronehouses I’ve been in up until now. Finally, a place I can have my pink hair!
6. Suggest Contacting Your Colleague. Rather than providing alternative contact details, you can encourage your users to reach out a colleague. Hey (specify the Name field id)
I apologise for this blunt email, yet feel I must warn customers and shareholders to divest yourself of any interests you hold in this company as the **** is about to hit the fan.
Try something like, "For immediate assistance, please contact Boss Name at [email protected]."
It Rhymes! Rejection doesn’t have to hurt. Why not soften the blow with an adorable poem that informs and delights? Thanks for the email, but I’m afraid to say I cannot reply as I am away.
Let me clarify that the names of holidays are capitalized — Christmas, Easter, Independence Day and the like. The word “holiday” itself, however, is usually not. The third Thursday of November can be called Thanksgiving or the Thanksgiving holiday, but it is not the Thanksgiving Holiday. How do I put an out of office message? Select File > Automatic Replies. In the Automatic Replies box, select Send automatic replies. On the Inside My Organization tab, type the response that you want to send to teammates or colleagues while you are out of the office. Select OK to save your settings. Does Gmail have an auto reply option? Turn on Canned Responses by opening Gmail's Settings (the gear icon) and enabling the Canned Responses option in the Advanced tab. Create the template you wish to use for auto-replying to messages. Select the Show Search Options triangle in the search field at the top of Gmail.
Personally, I’d think it’s funny to receive an OOO like was in the video, at least the first time. It wouldn’t fly AT ALL at my company, but it’s at least interesting. All I really want to see is how long you’re out, and who I need to contact instead.
For any requests you might have, feel free to reach out our [Title] [Name] at [email / phone].
Under the customization option, you can configure the pre-chat form to create personalized offline messages. You can clearly mention the business hours and ask customers to fill up the form with the relevant sales or support query. Inform them that your support representative will be connecting with them at the earliest to sort out the issue.
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Hi, I am out of the office for my annual year-end vacation and will not be able to check my mail until after the New Year. Have a Happy New Year!
I kept it even though I received it four years ago because it made me laugh so much!
About the “overshares”: You linked to a previous column that mentioned this point, “Sometimes the over-sharing of plans can even come across as suspect — similar to how when someone’s calling in sick with genuine illness, they usually just say, ‘I’m going to be out sick,’ but fakers will generally give you a long list of overly specific symptoms, like they feel they have to convince you.”
I go with “offline” or “away” (away…to my couch). I like closing the door, though!
Wow, it’s a bloody snooze fest over here! Just kidding, this option is the most appropriate for 95% of business out-of-office responses. It’s simple, no-nonsense, and tells people all they need to know.
Another (also memorialized via a TikTok) is not exactly an OOO responder but it’s a great example of unapologetic bluntness. “Baby, I’m not even here,” the woman in the says while preparing a margarita and talking about not responding to calls or emails during approved time off. “PTO? Prepare The Others. I’m a ghost.”
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5.) Dear customers, our office will be closed from December 24 through January 2. You can reach us as usual on Monday 5 January. We wish you and your family a merry christmas and a happy and successful new year..
That said, be careful with messages that are this curt. Make sure you're familiar enough with your audience — and your boss, for that matter — to know that this sort of out-of-office message will be met with a snicker, and not with annoyance.
I think it’s brilliant. Anyone emailing an animal shelter should appreciate a cute animal pic.
Here are some samples and templates of automatic reply messages across various scenarios.
Every time the grocery store clerk asks, “Would you like to donate to breast cancer?” I have to bite my tongue.
A voicemail greeting can be act as a introduction to your company and set the tone for the rest of your company's relationship with a client so it's important to create a voicemail that suits your company's brand. But if you're not sure where to start, we have a few suggestions you can use to get your voicemail going.
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Businesses that send autoresponder messages need to ensure that they provide alternative contact options. The automated email responses or text messages should clearly mention what way customers can reach out to the business.
Temporary Out of the Office Voicemail Greeting Examples: Or, you can leave me a message with your name, phone number, and the reason for your call and I will return your call as soon as possible when I return. Thank you for calling. You have reached the office of Jim Smith. I am out of town and will return on Monday, Jan. 3. If this is an
This is a notice to all tenants that leasing office will be closed on [date] in observance of [holiday]. Please contact [name] and [company] for any immediate concerns or questions. Thank you and may everyone have a safe and happy [holiday Name]
Although out of office emails are usually used when a person’s on holiday, they can also be used in a number of other circumstances.
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When I worked in a federally-regulated industry that required drug testing, we always tended to say “our drug program” when we should have been saying, “drug abatement program.”
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