Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
You don’t have to inform people why you are out of the office, adds Gugino Panté. “Because of privacy or safety issues, you may not want to state that you are on vacation or at a conference,” she says. “Simply stating that you are out of the office should be sufficient enough.”
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Dear Customer, Please note that all company offices will be closed from [date]. We will reopen on [date] We wish you the best holiday. Regards, [Company name]
If an equally epic OOO message is the only thing missing from your upcoming epic adventure, check out this quirky one: Hello there, It’s that time of the year. The time where I save up all my annual leaves and spend it on one epic adventure. Where am I? Tibet, the roof of the world. I will be halfway up Mount Everest. And I too wondered if I will get any wifi up there 🤔 I think they do. If you have any questions about your account, you may get in touch with my very capable and friendly colleagues at [email]. As with all journeys, however magical, my trip will have to end. I will be back to the grind on [date]. Tujay-chay,
Of course he presumably meant working on a trial – yay for regional preposition differences!
You can configure automated reply messages to encourage customers to submit their queries.
5.) Estimados/as clientes/as, nuestras oficinas permanecerán cerradas del 24 de diciembre al 2 de enero. Podrá contactar con nosotros en horario habitual a partir del lunes 5 de enero. Le deseamos a usted y a su familia unas felices fiestas y un próspero año nuevo lleno de éxitos.
A weekly dose of all your favorite [COMPANY] content sent right to your inbox. To ensure you don’t miss out on all the good stuff, sign up for our newsletter here. I’ll be sure to get back to you when I return on [MM/DD]. Thanks.
Thanks for your message! I’m currently buried in snow and will get back to you once I’ve defrosted on January 2nd.
While not QUITE as annoying as “Have a great day!” there are several people/departments who use an auto reply for the most frequently asked questions or information for their department…something along the line of an IT auto response that says: “To submit an IT request or check for an updated status on a request, please visit request.business.com”
Feel free to share some examples of auto-reply messages that you have used or such that you’ve received. Include those in the comments below, and we can have a chat.
“I’m not in the office. I’m spending time with my children and that’s far more important than absolutely anything you could be after”
8) I am currently out of the office. I have a cell phone, but I will not be giving the number out. If you can guess the number, however, I will take your call.
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“For example, if a hacker knows that the chief financial officer of a company is OOO, thanks to the information in the auto-reply message, an attacker could impersonate the CFO on email and target another individual in the company’s finance team asking them to make a payment or update bank details for them while they are offline,” says Sadler.