Admittedly the several people I know who do this are also very lazy so I may be reading into tone? Because it definitely was going to be whenever it was going to be convenient for them, not so much for the business.
1. Order before [DATE] and have it shipped on time for [holiday name] Ideally, your promotional campaign should have been running for at least a week before the holiday festivity begins.
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If you’re not sure when you’ll return, don’t include dates. Simply direct them to a colleague.
If your auto reply messages give customers the ‘what next’ picture it will make customers feel that you as a brand can visualize their problem by putting in their shoes.
The science fiction writer John Scalzi says “The failure mode of clever is asshole,” which seems to apply here.
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I get really annoyed at people that don’t have put up OOO messages and I am left wondering if they are out or just ignoring me. I collaborated with a woman who was out frequently but never put an OOO. She also got very prickly if she felt you were going around her. So anytime we didn’t get a response from her, we had to go through this guessing game of “do we wait, do we talk to someone else, how important is our request.” I was glad when she moved on.
I’ll be out of the office on vacation for the next week. I will probably see your message because I don’t know how to relax and will likely respond if I feel that I need to help in any way. Otherwise, I’ll get back to you when I return. Thanks! If you don’t feel like adding to my workload, please contact [name] at [email] or [phone] in the meantime.
My pet peeve is OOOs for the afternoon/an appointment when the person who set it up is NOT good at responding to emails in a timely fashion. If someone usually requires multiple reminders and follow up emails for me to get a reply to an email after 2 weeks, I don’t really need a notification that their responses will be delayed an hour until they get back from the doctor. It makes me think “who are you responding to that quickly, and why can’t you reply to me that fast??”
“For the Symantec office, I send holiday wishes for the employees’ holiday out of office. I wish all the employees have lots of fun and adventure during the recreational holiday period. Have a happy holiday.”
Editor’s note: This post was originally published in December 2018 and has been updated for comprehensiveness. Recent Posts 38 Account-Based Marketing Stats to Know in 2021 The Top Business Podcasts You Need to Be Listening To How Advertisers are Navigating iOS 14’s Mobile Tracking Changes How Google’s Head of Startups LATAM Helps Brands Globalize Their Business [+Tips for Marketers] 278 Social Media Holidays for Your 2021 Content Calendar [+Template]
As a “don’t try this at home” anecdote, last week we had an all staff retreat, and we were asked to put up away messages. I put a perfectly professional one up for outside email, but in a fit of whimsy, the internal mail triggered an away message that said “Why are you emailing? We are supposed to be paying attention to the retreat!” I figured, we were all at the retreat, so nobody would ever know. Of course, someone did email me 30 minutes before everything started, and triggered the message. Fortunately, he figured out it was an away message and thought it was funny.
Pet peeve: a fe people I know use the OOO reply to say something like ‘Have a great day!’ It is on all the time, and for no helpful reason.
I remember a phone tree that at the end of the normal boring options there was “To hear a duck press 8”
Q. Will administrative offices be open, in case there is some type of emergency during winter break?
As to who you choose, you might consider listing a coworker, your supervisor, or an on-call number if available. Just make sure to clear this with whomever you pick as a support person so they’re aware they’re backing up your calls and emails for emergent situations.