Q. Are there sample voicemail and out-of-office email messages that we should use?
I saw a version of this on IG that was an old school (paper) OOO from an associate pastor. It has a line like “if this is an emergency and you must speak to someone, Jesus is always available on the mainline.” Too funny.
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When you share transparent business information and provide alternative ways when the relevant channel is not available, it delivers a delightful service experience.
What a year...you deserve a break. Use this email generator to create your custom 2020 vacation responder.
When you left for the day?! I could maybe see that if you were dealing with different time zones (although I worked for a company with offices on both US coasts, in the UK, and in Asia and no one did this), but it still feels really excessive. I would guess the work/life balance situation would be bad at a place that required this.
Hi, I will be away from my desk [MM/DD] until [MM/DD]. For urgent matters, you can contact [name] at [email] or [phone]
I am currently on my annual leave and will return to the office on *date*. If your request is urgent, please contact my colleague *name* at *email* or *phone*.
1. Order before [DATE] and have it shipped on time for [holiday name] Ideally, your promotional campaign should have been running for at least a week before the holiday festivity begins.
If I got an OoO just to tell me to have a good day, I would find that person and throw water on their computer. They’re obviously not qualified to operate one.
Help your users know when to expect a response. It’s easy to show customers your team’s availability and let them know when they can get assistance from your team. You can manage their expectations by setting your office hours and expected response time.
The one I’ve always wished I was brave enough to write was the one I once got which simply said:
I start work at 9.30am but always leave the OOO on until at least then and schedule it until 10am – that way if the backlog is terrifying, people who email me that morning will know why I’m not replying straightaway. Similar to how some people mark their first day back from a few weeks off as out of office so they don’t have meetings (which is a great idea although I rarely do it).
While the above is almost certainly a dramatisation, getting your out-of-office message right over the holiday period is arguably as important as all other facets of business. Cashflow? Investments? Who needs ’em when you’ve got an auto-response that’ll make people chortle!
Your email is important to me and I will respond when I return to my desk. If you require immediate assistance, please contact [Alternate Name] at [alternate email].
I can just about see having two OOOs: one for the actual leave time, and one for the first day you are back in the office, so people are aware you are digging yourself out of the emails and to please call or IM if it is time-sensitive.
I will return with a glowing tan on [insert date] and respond promptly to all emails. If your request is time sensitive, please email [insert name] at [insert email].
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