Thank you for your email. I’m currently out of the store on holidays. I will be returning on [return date].
I apologise for this blunt email, yet feel I must warn customers and shareholders to divest yourself of any interests you hold in this company as the **** is about to hit the fan.
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The incensed people also tended to be the type to submit things at the very last minute or want an immediate answer that could’ve been solved via google.
Because of this, typical out-of-office replies will often split the difference between our hopes and fears and say something like: “I’m out of the office and can be reached but if you need assistance right away, please contact x person.”
I agree about the out of office reply. Made me laugh. Given that I work a high stress job, I can always use some laughter, so I actually don’t mind it.
I don’t know what to say these days – I’m still working from home so “out of the office” doesn’t sound right any more, but ‘off work’ seems like too much? I’m probably way overthinking it but I’ve felt stuck every time I need to write one lately.
You just have to be very certain of your audience if you’re going to use an email with humor. It has to be the right tone, and it has to be right for your business and your clientele.
I like that you can sometimes tell the team dynamics by the OOO. In my experience I’ve seen that: – “If you need something, contact a member of my team” = I trust my crew and probably would prefer you email them all the time, TBH. – “If you need something, contact my boss” = I don’t trust my team and think my work is #higherlevel, OR my boss is a micromanager. – “If you need something, text me” = I hate my boss and don’t trust them to handle my work OR I think I’m very important and the company can’t function without me.
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
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Just a friendly reminder that we are closed today for the [Type of Holiday]. Hope you are having a wonderful day off! The office will be opened on [date and time] and we’ll be answering all your questions.
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Yeah I think it’s fine if someone is out for a long period of time. It’s simply too much of an endeavor to find the few relevant emails out of thousands. But for a week or two, I’m sorry but you have to manage your inbox. I know, it sucks. We all get too many dumb emails.
To remind us – as if we needed reminding, as we vainly strive for ‘inbox zero’ – of just what a time drain email has become, Kay Woodward, UK-based author of What Would She Do?, has wryly channelled one of her book’s real-life heroines, Emmeline Pankhurst (and Pankhurst’s movement’s motto) in her OOO. “Deeds, not emails. That’s what the Suffragettes need. And let’s face it, I’m probably in prison anyway, so couldn’t reply even if I wanted to.”
End your out-of-office response with a way your callers and emailers can stay connected on social media, if you use it for work. This is especially helpful if you keep active social media accounts (like Facebook or Snapchat) and expect calls from leads who may need some nurturing.
REVE Chat offers the template to set up personalized queue messages and exact wait to manage their customer expectations. Under the customization option from the dashboard, you can manage customer conversations by providing estimated time and message.