You can configure automated reply messages to encourage customers to submit their queries.
In the Misc section, you can instruct eDesk to change the status of the message to Waiting or Closed once it has auto-responded, or not to change the status at all. This does not change the status on the marketplace; once the auto-response is sent, the marketplace status will update as normal. Note: The AI Settings tab is not applicable to OOO templates - you can ignore it. All done! The new template is added to the list in Settings → Smart Tools → Templates, and will be sent by eDesk during the specified date/time periods (step 7) for tickets that match the Usage Conditions (step 6). To find out how to create auto-responders for messages that arrive outside office hours, click here. Recent posts Document Hub
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Come Christmas time, there’s nothing quite like tidying up your desk, shamefully closing your 50 Chrome tabs, and switching on your out-of-office responder for the holidays.
The holiday season is coming, and the number one thing you would like to do before packing your bags or planning your trip is to write an out-of-office email. The vacation season falls at different times at different places across the globe, and you need to keep your auto-replies in place before you head towards a happy vacation. If you are thinking about writing an amazing out-of-office email for your auto respondent, I got your back. I am bringing up the list of top 10 amazingly creative out-of-office emails backed by marketers and email developers that you can use this holiday season. Read the article to get inspired:
Image Source: https://blog.hubspot.com/marketing/hilarious-out-of-office-email-auto-replies
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Hi, Happy holidays! I am currently out of the office, with no email access. I’ll be returning on [date] and will get back to you as soon as I can. Happy holidays!
Thank you for emailing me. I am currently out of the office, with no email access. I will be returning on [DATE]. If you need immediate assistance before then, you may reach me at my mobile [PHONE]. Kind Regards.
Not an out of office, but I had a sign I used to put on my closed door whenever I was head down on something and didn’t want to be disturbed:
I want to answer every question you could possibly have in my out of office message, because otherwise you’re going to text my personal number and disturb whatever I am out of the office for. NOPE.
You can also schedule your auto replies ahead to send at a specific time for a set it and forget it solution.
4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."
Yes, me too. It’s a lifesaver. Although to be fair, Outlook announces the fact that you’ve got an OOO message going out with a big yellow banner, so it’s quite hard to miss.
Agreed. I think some people don’t analyze the individual words when they hear the phrase. It’s fine to say “please let me know at YOUR earliest convenience” but it’s weird to say “I’ll get back to you at MY earliest convenience.”
Hello, Happy holidays! Thank you for your email; we are currently closed for the Easter holidays. It won’t be possible to respond to our email as I have limited access to the internet. But once I am back I will respond as quickly as usual. Kind Regards,
Out of office messages can be as concise or detailed as you need but should follow a standard structure. Here are two templates you can use to create your own message.
With a slightly modified email address to mirror yours, they can easily impersonate you using the personal information provided in the OOO message and exploit your absence. Knowing where you are and how long you may be gone can lead to an attempt to initiate a transfer of funds or access confidential data. They might even go the extra step and reference how great their “trip” is going just to make the message appear genuine.