In the meantime, you can follow me on Facebook, Twitter, and Instagram as nothing can stop me from sharing some good marketing tips and advice – not even a holiday.
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
.
Is your email urgent? If so, you should probably call [Name] at [phone number], and they will assist you. They aren’t in the sunshine – they’re still at work.
I saw a version of this on IG that was an old school (paper) OOO from an associate pastor. It has a line like “if this is an emergency and you must speak to someone, Jesus is always available on the mainline.” Too funny.
This is what I’ve seen most often in my career. Problem is, the contact is almost always the admin. I’m the admin. Everyone’s idea of assistance is different. Often, I didn’t have the knowledge about the issue in order to be of any assistance. I wound up spending more time running around looking for answers than actually working on what was on my own plate. It’s exhausting. Otherwise known as “please don’t call us for unicorn problems when we handle llamas. Literally, we can’t do anything for unicorn problems.”
Here’s one example out in the world, which jumpstarted me thinking about this topic:
Of course the people on my project never use the calendar for work trips. I don’t find out that someone is on travel until I get the OOO autoreply. Weirdly, everyone puts their personal leave on the calendar and includes the reason, especially doctor visits. I don’t need to know why you are absent.
Here's a million-dollar question: how do you get people to do what you want them to? That's where Calls-to-Action (CTAs) come in.
1.) Welcome to John Doe. Our telephone hotline is not occupied over the holidays. Our office hours can be found on our website at www.joendoe.de - Thank you for your confidence. We wish you and your loved ones happy holidays and a happy new year.
We have some field staff who have out of office replies set up for when they do fieldwork. On one hand it’s nice I guess, but on the other hand, they aren’t dealing with urgent matters only they can handle (they don’t manage projects or deal with clients), so it seems a bit unnecessary? No one has been disciplined for not responding to an email the same day. But maybe I’m just a crabby Gen-Xer, and a client can stand to wait a few hours or until the next day to get an answer from me.
Ver enlaces de interés US News Stimulus Check 4 Stimulus Live California stimulus Child Tax Credit Premier League Champions League PSG vs Man City Real Madrid vs Sheriff Marca App Marca Clasificación LaLiga Calendario LaLiga Hemeroteca Marca MARCA TV Life and Style Ocio - Tiramillas Moda - Telva BUHO Magazine Callejero / Restaurantes Traductor Health Farmacia - Correo Farmacéutico CuídatePlus Medicina - Diario Médico Employment Masters - Escuela Unidad Editorial Unidad Editorial Trabajo - Expansión y Empleo Economía - Expansión Terms of service [ES] Privacy [ES] Cookies policy [ES] OJD certified [ES] Contact [ES] Advertising Help [ES] Our team [ES] Syndication [ES]
Hello ! Please note: (insert date) are company holidays for many of our employees. Because of this, there will likely be a delay in reply to your ticket, possibly until (insert return date) when most of our team returns. In the case where you do receive an initial reply from one of our employees, their subsequent replies may be delayed. We have received your email request and will process it soon. While we process your request, please make sure to check out our extensive list of documentation for WPForms by clicking on this link (Link). Thanks!
If your request is urgent, there’s no use sitting idly in my inbox. So please send your request to [Contact Name] at [contact email]. Whether you prefer to stick with something simple or have a little fun with your holiday out-of-office message, it’s important that you always make sure to at least include the basics: your return date and an alternative contact people can reach out to for urgent matters.
5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
Yup, that’s what I meant. Hearing or reading”Happy Halloween!!” in June is annoying.
Voice mail is a strictly worse medium than almost any alternative. You don’t get the opportunity to converse and ask questions back and forth like you do with a phone call; you can’t extract information efficiently from the message like you can with an email (the old “ugh, I have to listen to this entire message over again just to check one thing he said at the end” scenario).
I find it rude, as well. If someone is emailing you (the royal you), it’s because they need something. Saying you’re just going to delete it without also giving that person a Plan B contact is totally rude. It sucks having to go through emails, it does. But it’s part of the job. In my role, I get requests from internal colleagues and from external partners. Even though I provide those partners with an alternate email to send their requests, it’s still my responsibility to make sure that the requests that were sent to me in my absence were handled. Saying “everything I’m sent will be deleted” just Would Not Fly in my industry.