Now that you have completed the General settings, you can set up the time periods for which eDesk will auto-respond to customers with this template.
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I worked for a federal contractor back during the Great Recession when government offices were shut down/working with a skeleton crew. I still remember getting OOOs from almost every email address in the agency we worked at explaining they were on furlough & to contact one specific person if the issue was urgent. We all assumed this poor person was hiding under her desk, rocking back & forth, with her head in her hands.
Dear Customers. We, the employees of this office are going to take our days off from the 25th of December to the 5th of January 20XX in lieu of Christmas and winter vacations. Your needs are Supreme to us so one of our representatives will be available 24/7 in case of answering any query you may have. Feel free to contact us on the following number [X].
As a matter of courtesy – and to give you the peace of mind needed to be present wherever you are going (either away from the office or on vacation) – you should send each of your clients a simple email to let them know you’ll be away. Below I’ve offered some sample text for to you use as a template. Feel free to make it a TextExpander snippet, Gmail canned response, or whatever. Just use it (or something like it). Please.
If this matter isn’t time-sensitive, rest assured that I’ll respond when I’m back from this break. But you can resend any messages that require my immediate attention with a subject line of “URGENT: [Original Subject].” Out of Office Template #6 For the Person Who Likes to Live on the Edge (of HR Protocol)
until you have the client who calls, lvm, then when they don’t call back in an hour emails to complain they can never get hold of you.
Thank you for your message. I am currently out of the store on holidays, with no access to email. I will be returning on (insert date).
Not to mention, there are all sorts of oddball situations where you might wish you gave another option. No chance that a call from a big client, the CEO, or a supplier might get routed there? Not to mention enforcement agencies that are often “we sent the required notice to the contact info I was given” before they issue a citation or pull a license or tow the company van.
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Hahahahaha, reminds me of the time the entire giant department (hundreds of people) had to sit through a SLIDE SHOW of a higher up’s trip to Europe, in person. They sent a survey afterwards–thankfully anonymous–and I said it was extremely inappropriate to make us sit through his holiday snaps when most of us can’t go on vacation at all and it was supposed to be a WORK meeting.
That said, be careful with messages that are this curt. Make sure you're familiar enough with your audience — and your boss, for that matter — to know that this sort of out-of-office message will be met with a snicker, and not with annoyance.
If you’re anything like I am, you probably fall into team two. That doesn’t leave a lot of time to get creative. But if you plan ahead, you might be able to craft some hilarity.
If you’re out for several days, then sure, say when you’ll be back and leave info for who to contact in the meantime.
Option 1: Wait it out. Ask yourself, “Is this urgent and important?” If it isn’t, take a beat and give me a chance to respond after I dig myself out of my inbox later this week. You and I will be better off with this expectation set now.
There was a lot of pushback on this, discussion about how big a risk was that really anyway, people saying that John could word his out of office in such a way that people didn’t have to know he was actually away, and if something really was an emergency people would like to know that they have the opportunity to “direct queries to Sam or Dean” so they could be actioned, or make the judgement call that something could wait for John to return.
Auto (I mean auto not manual sms send out) sms reply does not work for incoming calls only for messages. I see this issue is getting ignored though pointed out several times. Has anyone cracked this one?