Does your business operate outside typical working hours? Let people know with a message. Thanks for your message! Craig’s is an Australian-based company, therefore you can reach us during our business hours 6 pm – 2 am EST.
I say “as soon as possible,” which to me means “as soon as possible after I get back to the office, make myself a coffee, throw out the milk I forgot in the fridge, chat with my colleagues a bit, check in with my boss, and triage all the new emails and VMs that came in while I was away.”
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Every November without fail, when I take a week off for deer season, I start my OOO with “GONE HUNTIN’!”
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“When I got there and found out the bungee was 134 feet high I got terrible cold feet, but I felt that since I wrote it, I had to do it. So I did. It was terrifying and indeed a lesson on making bold claims in a public way!”
Tested to/from 2 iPhones (1 personal/1 work phone) and neither of them receive the designated Auto Reply Text. What am I doing wrong?
Thank you for your message. I am currently out of the store on holidays, with no access to email. I will be returning on (insert date).
2.) Herzlich willkommen bei Mustermann GmbH. Aufgrund unseres Betriebsurlaubes sind unsere Servicemitarbeiter erst wieder ab Montag, den 04.07.2016 für Sie erreichbar. Der Versand der Bestellungen wird ab dem 11.01.2016 wieder starten. Gerne können Sie uns aber in der Zwischenzeit Ihr Anliegen per Email an [email protected] oder über unser Kontaktformular zukommen lassen. Vielen Dank!
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Oh heavens no. All I ask of an out of office is that it tells me when the person will be back (if known) and who I can contact in the interim.
The main thing to equivocate over for this sort of response is what details to include as a backup contact method. If your line of work means clients might need to urgently contact you, a mobile number might be appropriate, or if you’re lucky enough to have an assistant (must be nice), you can list their contact details.
When one of my colleagues is out of the office, he doesn’t mess around. In fact, he’s turned his auto-responses into a running series of commentary from fictional cartoon character Troy McClure.
I wouldn’t hate voicemail so much if people were better at leaving voice mails– If your voice mail is much longer than 30 seconds, you’re doing it wrong! If it’s just “It’s Bob, call me back”, you’re also doing it wrong! The voicemail sweet spot is something like this:
Please note: Shipment cutoff times on December 22nd will be at 2pm MST. Regular shipment schedules will continue on Tuesday, December 27th.
That’s what I always reasoned… better to annoy with too much information that saves hassle on the backend then be brief upfront and sentence people to OoO purgatory.
Automated reply messages can keep customers informed with the right responses that show your care towards them. With modern applications of Artificial Intelligence (AI), there are new avenues to automate your customer communication and handle customer requests more efficiently.