Yeah, that’s all I need to know when I’m trying to contact someone who’s out. 1) When you’re coming back so I know if my issue can wait, and 2) Where to go if I decide that it can’t.
An out-of-office message is an effective way to inform people why you are not responding to their calls or messages and when they can expect a response. This information saves them from getting frustrated and avoids any negative impression from the inability to respond. If you have long-term relationships with your customers, such an auto-response system is highly significant as it avoids any inconvenience.
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You Need A Better Out Of Office MessageWe don't need professional politeness. We need honesty.
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My OOO auto reply is fairly detailed. I have links to information for products I work with, an alternate point of contact for people to approach, etc. It’s really a CYA thing. What irks me about some OOO auto replies is when the person who is out has an alternate point of contact who is also out. Both are obvious planned absences, and both people are on the same team. Don’t they talk to one another about vacation??
If you set up a vacation reply but people say they are not getting the reply, it could be one of the following:
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Thank them for their email. Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
This is also good. I have two group emails for standard tasks. The SOP is that if someone uses those, one of the people on that list will indicate they have it and reply all when the task is complete. That way we all have status without anyone having to remember who is OOO that day/week.
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It is not appropriate to say in the message that you will get back on the day you return from your vacation. You may have a lot of work to take care of on your first day after getting back; you don’t want to promise something you won’t be able to fulfil.
As owner of Aviation Gin, my mission is to never speak to you like some out of touch Hollywood A-hole. My job is to remain accountable. Down to earth. Hard working.
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We had someone at my old job whose auto-reply stated that they were at a “White Privilege Conference”. Granted, the conference was about dismantling White Privilege, but to someone outside our work who didn’t know that, I imagine that got quite the reaction!