Auto Attendants easily route your calls and can be set with a holiday-specific greeting. You can choose to select a schedule adjusted for holiday hours or carry over the rules set for regular business hours.
Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.

It was a commodities trading firm. I still barely know what they do. But, I would answer the phone, listen to whatever they said, understand not much and then I would say “lemme put you on hold” and then I would turn to the nearest person not on the phone and I’d say something dumb like “They’re calling about like…salt maybe?” And then I’d transfer to that person and they would figure out who it went to. (They all knew who was trading what that day. Nobody ever told me.)
2.) Добро пожаловать в «Вася Пупкин и Ко». После праздников наш обслуживающий персонал будет снова доступен для вас с понедельника, с 4.7.2016. Доставка заказов начнется снова с 01.11.2016. В то же время вы можете отправить свой запрос на нашу электронную почту [email protected] или обратиться через нашу контактную форму. Огромное спасибо!