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We promise the world will not end while our offices are closed and encourage you cherish this time with your families and friends!
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We have people who do this whenever they are teleworking, regardless of the circumstances. Teleworking is working and by putting OOM’s on, you are signaling that perhaps you are NOT, in fact, working. Stop it!
1. 1 The Scrooge. Hellooooo . . . You’ve reached the Ghost of Holidays Future. Whose future? Yours, of course! Let me show you what it looks like. Step this way.
Start by recognizing your backup contacts for the time when you are out of the office. Make sure that, when needed, they can be available to help customers instead of you. Meeting with your co-workers and making everything clear should be one of your top priorities. The person who covers you while you are gone should not find that out by receiving an email out of nowhere. Be professional and plan everything properly — you are about to take a break, after all.
Being gone doesn’t mean you can’t still be doing good for the company. With a lead generation email, you can inspire action in the receiver. Consider using the end of your message to call for action. You can ask your customers to check out your products, read your blog, or maybe become a part of your affiliate program.
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
Going beyond being formal and functional with your messages, you can also add a note of festive mood to your email if you feel like being creative. To this purpose, you can adopt a lighter tone, while referencing the holiday in question.
From the familiar to the more unexpected, peruse some of the different uses for automated text replies.
I could see the benefit if someone needed to ask something before they left. It seems courteous?
If this matter isn’t time-sensitive, rest assured that I’ll respond when I’m back in the office. But, if this is an urgent request, please resend any messages that require my immediate attention with a subject line of “URGENT: [Original Subject]”.
Automatic email replies. The IS&T Knowledge Base (KB) details how to set up automatic replies for your MIT email through the Exchange service or on Outlook. Both allow you to set the start and end date of the auto-response and to choose if everyone will receive this auto-reply or only those within MIT.
It definitely sounds like something my boss would write and I laughed at it. In our work, everyone thinks that they’re a special emergency all the time. Stopping to think “if I don’t have this in the next two days what will the actual consequences be” is a thing that should happen more but doesn’t.
An out of office message is simply an automatic response to all incoming emails. You can set it up prior to leaving on vacation or taking a sick leave.
My team had a standard Christmas OOO, because we had international clients who needed reminding that basically the entire country is OOO 25th-1st. The message itself was fairly boring, but the template had “xxxx” as a placeholder for your signoff, and every single year someone would say “I’m not sure I’m comfortable giving our clients that many kisses”
I’d add a little more detail to your message just to make it clear what will happen in your inbox. “If I don’t hear otherwise, I’ll assume that your issue was handled by my colleague” or “Please cc me if you contact Jane, and I’ll check back in on my return if I think your issue is still open.”
That message was definitely too long, and while I see it was meant to be funny/snarky, I can see where it would be grating / easy to misinterpret.