The boss’s thinking was that people who did drivebys looking for you would then email you, see your OOO, and then be able to call you to talk about whatever they were driving by for. No one liked putting their personal contact info so we never worked from home (pre-COVID and pre-VOIP implementation) or told people to IM us and we’d call them.
So, professionals are expected to use out-of-office email autoresponders whenever they will be out of reach for a fairly long time.
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The weather has changed, so I have decided to book myself a little break in the sunshine.
Note: If you don’t see Automatic Replies, use Rules and Alerts to set up your out-of-office message.
I do this because my industry’s norm is that people check their email on vacation, at least once or twice, but I don’t do it. I don’t have work email on my phone so it’s technically true.
I had a boss that required OOO messages anytime you left the office. A single sick day, leaving four hours early, coming in two hours late, etc. This at an org that didn’t require quick email responses, and at which people typically only put up OOOs for multiple days out.
Agree that part time staff was odd to include here. I have no idea if you are part time. I don’t keep track of other people’s schedules. I would find it helpful to know you aren’t available the rest of the day in case I need something sooner.
My outgoing voicemail message says “Please don’t leave me a voicemail, send me an email instead”
I often see people put public holiday notices in their email signatures a week or two in advance, especially where there are multiple affected dates in a row. We are a very date-dependent field, though.
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According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
I had a coworker that (pre-covid) had an out of office set up any time she worked from home. She didn’t operate any differently than when she was in the office, and there wasn’t any information in the message, just “FYI I’m wfh today”. It was weird to keep getting those messages, since her working from home had zero effect on your correspondence with her.
On the iPhone, you have the option to activate DND mode in different ways. The “Automatic Mode” and “When Connected to Car Bluetooth” will take care of while driving.
Of course, every message sends a message, even a barebones OOO that seems to say nothing more than that you’re away until next week, so why not try to inject a little personality? You could get quirky by giving your auto-responder robot a personality. You could dispense with words altogether and substitute a gif or emojis. Or how about a little retro concrete poetry – you know, where you arrange your words on the screen to form an image of a palm tree or a pina colada? It might be worth noting here that the amount of personality you inject depends on your trade. What earns you cachet in the creative industries might backfire in the financial sector, for instance.
If you want people to remember that you’re away, do something humorous or different, suggests Misner. “The normal out of office message that says you’re not available and you’re on vacation is fine, but not memorable,” he says.
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