Businesses that send autoresponder messages need to ensure that they provide alternative contact options. The automated email responses or text messages should clearly mention what way customers can reach out to the business.
When Amy Spurling, cofounder of the company perks software company Compt, went on vacation, she ended her message with a clear direction about who to contact: “If you need immediate help, please contact [name and email address]. I will be responding to all emails on my return.”
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1. Out of Office and Limited Access to Email Example. [Greeting] Thank you for your email message. I am going to be out of the office and will be back at (Date of Your Return).
But I'm someone who has co-workers in almost every time zone, on almost every continent, and in almost every geographic region, and I simply can't imagine using most of these examples with co-workers in, say, South Korea or Japan or Nicaragua. Like, the account manager who reaches out to me for help accessing a particular system in Seoul doesn't need my personal story about why I'm taking time off and all the fun (or, for that matter, not fun) things that I'll be doing — they need help gaining access to [system] in order to complete the job tasks that have been assigned to them. If I am not available to help them, they need to know who can, and if there just *isn't* anyone else who can perform this task, they need to know when I will be able to.
My phone just sits there gathering dust, so the only OOO message I need is the one I put in my email. Something like “I’ll read my email again on X. If you need assistance before then, please contact my colleague NN.”
Hello, We are currently closed for the holiday. If it’s something urgent you can email [name] at [email]. Kind regards. [Name/signature]
In case of emergency, you can contact me on my cell phone, where I will answer as soon as possible.
6.) Bienvenue chez John Doe. Notre service téléphonique n’est pas occupé pendant les vacances. Les heures d’ouvertures peuvent être trouvés sur notre site www.johndoe.de. Nous vous remercions pour votre confiance et nous vous souhaitons d’agréables vacances et une bonne nouvelle année.
They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.
Please note that you have already sent me one email. I’ll be 1 percent connected while on vacation so I’m not 100 percent panicked on return.
Q. What if I need to work during winter break, such as to conduct ongoing research that cannot be delayed until after the break?
When you left for the day?! I could maybe see that if you were dealing with different time zones (although I worked for a company with offices on both US coasts, in the UK, and in Asia and no one did this), but it still feels really excessive. I would guess the work/life balance situation would be bad at a place that required this.
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I am on emergency leave for today with no access to emails and phone calls. Hence, kindly expect a delayed response. To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video
There's no better feeling than Christmas approaching, but how do you achieve the perfect holiday... Get Your Office Into the Festive Spirit
Because of this, typical out-of-office replies will often split the difference between our hopes and fears and say something like: “I’m out of the office and can be reached but if you need assistance right away, please contact x person.”
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