If the person keeps you on the message thread in which they then contact someone else (ideally, the person you stated in your out of office message as the one who’s handling urgent issues in your absence), you are literally kept in the loop and can see for yourself that all was handled when you get back. Of course, this works even better if you check the most recent items in your inbox first when you get back.
This is so timely for me as I begin a 2 week vacation in 15 days (no I’m not counting days or anything). I have been agonizing over how much detail to share in my Out of office message as I will be completely unreachable during this time.
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Did you look at the comments on the TikTok? Because the overwhelming majority love it and are asking if her company is hiring. So it doesn’t seem like most people find it condescending even in video form.
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That’s the way ours is set up, so anyone who was emailing that guy at the time would have seen it.
Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.) You’ve reached the main menu. To reach a staff member by name, please press 1. For sales inquiries, press 2. For technical support, press 3. To place a purchase order, press 4. For accounting, press 5. To find a store location near you, please press 6. Press 0 to speak with a representative. 4. Product-Focused
Get the time and date right for when the automatic emails start - you could choose the the moment that you actually leave the office, or some cheeky people choose an hour or two before they leave, saying that they are busy handing over or wrapping up to deal with customers or other colleagues. They are still able to check the emails they do get anyway, to reply properly to if they want to.
Oh my gosh, yes! This also drives me crazy. The game of emailing 15 people because they are all out and pointing to each other as their back up. Infuriating.
Hi, Thanks for your email. I am out of the office right now and will not return until [MM/DD]. Fortunately for you, our resources never take time off and we’ve got this awesome [ebook/brochure/infographic/etc] that I think you would enjoy. I’ll reply to you as soon as I get back into the office.
Hi, I am currently out of the office until [MM/DD]. I will reply to emails as soon as I can upon my return. If this is urgent, please contact [name] at [email] or [phone]. In the meantime, check out this new [product/sale/service/etc]. I can answer any questions about it for you when I get back.
Dear Customer, Thank you for your email Inquiry, Our office closed is closed celebrating [HOLIDAY]. We will not be able to respond to your email until [date]. Apologize for the delay. We wish you a wonderful holiday season. Best regards.
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However, when I email the backup person I also cc the original person. If the issue gets totally resolved, the original person is well aware. If the issue is not resolved, the original person can pick it up pretty easily.
9 scripts for holiday voicemail greetings. Below we have listed several ideas for great voicemail messages, depending on your company’s needs. 1. Happy [X holiday]! You’ve reached [ company’s name]. We are closed from [X date] till [X date] for the celebration of [X holiday].
22. "Hi, you've reached [your name, the office of X company]. We're closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year's, Fourth of July, etc.]."