This message is really long. I’d probably just hit delete and try to get in touch with someone else.
My mom works part time at a library in archives, where her personal work email is also the general archives email (ie LibraryNameArchives @ email . com). She has an out of office response that replies with her work hours (since she’s the only employee in the archives) so people know when she’s in the library and can respond or when they can come in and visit her. The only frustrating thing is that her email either isn’t capable of, or she doesn’t know how to, turn off the OOO email when she’s actually in the office, or doesn’t trust that she’ll remember to turn it back on. She’ll send me an email about something, I’ll respond, I’ll get an OOO response, she’ll respond, I’ll reply, I get an OOO reply, etc etc.
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I do this too! Depending on how busy my inbox is that day, I’ll also set it to start around 4:30 pm my last day in the office before going on vacation. I have a lot of people that email me at 4:56 expecting to be #1 on my list the next morning so I try to catch them that way.
Hello, Our office is closed for holidays from [date] through [date] and returning on [date]. Through this period we will not be able handle any enquiries. If you need immediate assistance, please contact [name] at [email] or call [phone number]. Otherwise we will respond to all emails as soon as possible once we return to the office. Warm regards.
That’s just sloppy. We always check who will be available, because usually someone is. We also have a service address, and usually use that for OOO–messages. Then the ones working are responsible for those messages. That said, in my branch nobody seriously awaits an answer in July, but I’m in academica.
Check out this message from a HubSpot employee that certainly turns the tables on the email sender. Right when you thought you were the one requesting action, the recipient sent back an assignment — a fun one, at least.
A standard OOO responder email simply needs to inform the sender that you are out of the office and when to expect a response. Like this: Hi there, Thank you for your email. I am currently out of the office until [date] and will have limited access to my email. If you require immediate assistance for any urgent matters, please contact [name] at [email] or [phone] in my absence. Best,
Hi, I’m out of the office with no access to email until [MM/DD]. If your request is urgent, you can contact [email] for assistance. Otherwise, I’ll get back to you as quickly as possible when I return. While you wait, subscribe to our fantastic newsletter[link]. Get actionable tips once per week geared toward helping you grow your business.
Agreed. I think some people don’t analyze the individual words when they hear the phrase. It’s fine to say “please let me know at YOUR earliest convenience” but it’s weird to say “I’ll get back to you at MY earliest convenience.”
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A literary agent I follow told the story of a long argument her autoreply had with a would-be author. She’d set up the outbound email while out of town and apparently an author who queried her with his book took offense to it. He replied back in frustration that he didn’t get a personal response. Her autoreply sent back another automated message, which he then in increasing anger kept responding to.
And although my colleague had mixed feelings about her own parents joining that population in Florida, she couldn’t be too upset when her dad suggested flying down from Boston for a Red Sox spring training game.
The boss’s thinking was that people who did drivebys looking for you would then email you, see your OOO, and then be able to call you to talk about whatever they were driving by for. No one liked putting their personal contact info so we never worked from home (pre-COVID and pre-VOIP implementation) or told people to IM us and we’d call them.
Calls/SMS Auto Reply app lets you add customized out of office messages that it sends automatically in response to missed calls and texts so that your clients or co-workers know what they can expect. A prompt auto-response is a great way to save relationships and trust and retain customers. You can use these messages to tell them when you will respond and what they should do in case they need urgent assistance.
Not an OOO issue but the comment about PTSD from OldJob reminded me of this. I am a recreational sailor who often made longer offshore trips as my vacation. OldBoss INSISTED that we provide contact instructions. Mine was some variant of “Dial O and ask for the Marine Operator. Give them [name of boat], [call sign] and [approximate location by date] along with your name and credit card number. We will be monitoring Channel 16 at these times…..” Never got a call. Word spread and there was a sudden epidemic of sailing vacations in my office!
Much appreciated and I followed these instructions to the detail…still need more help with this as it is designed only for “while driving” mode. If I’m not driving, do I have auto-reply to text options?