You can set up your Auto Attendant to greet callers with a message before forwarding the call to a number outside of your 8x8 system. Log in to 8x8 Admin Console. Click Auto Attendants. Click Edit (pencil icon) to the right of the Auto Attendant you wish to edit. Click Edit Settings. Adjust the number of seconds the system should wait before taking the next action. If desired, set the toggle to allow users to Dial an Extension at any Point during the recording. Set the If user inputs no key, replay menu option to 0. This means that the call will directly route to your external number. Set the And Then action to Route To. Click the drop-down box and type the external phone number. Click Save in the Settings window. Save your Auto Attendant profile. Back to top How to Prepare my 8x8 Phone System for a Holiday in Admin Console How to Set up Business and After-hours Rules in 8x8 Admin Console Article type How-to Confidence Validated Flag Not Flagged Governance Experience KCS Enabled Yes Visibility Public Tags This page has no tags. © Copyright 2021 8x8 Support Powered by CXone Expert ®
Hollywood star turned gin distiller Ryan Reynolds showed last summer how the OOO can become a marketing tool. “Thank you for your email and interest in Aviation American Gin! I’m away from my desk at the moment but will respond the moment they give me a desk,” began his first attempt. A few months later, along came another: “This is only my 2nd OUT OF OFFICE REPLY. From what I’m told, it should be short, sweet and NEVER overly personal or emotional.” After TV host Jimmy Fallon asked him to read one out on The Tonight Show, the resulting influx – around 20,000 emails in a single day – to [email protected] melted the small brand’s servers. Fortunately, it also reportedly piqued the interest of retailers and restaurants, keen to start carrying the tipple.
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And, although it’s fine to include certain details (e.g. what you’re doing), it’s vital to keep it professional. After all, this email will be sent to anyone who contacts you – so it’s not the place for inside jokes.
Incorporating visuals or GIF images to automated reply messages, you have a greater chance of customers reading your emails and completing the desired call-to-action (CTA).Including visuals or GIF images to the automated email messages makes it interesting and appealing to the recipients. Visuals enhance the description of your messages sent to your customers.6. Personalize your automated messages
15 Out of Office Messages for Professionals. February 26, 2021. Out of office messages are automatic email replies, or autoresponder email messages, that go out to colleagues, customers and clients when you are away from work. They let others know you are unavailable for contact and when they can expect a response to their emails.
I will be out of the office from Nov 3rd to Nov 10th with no access to my emails.
This is a notice to all tenants that leasing office will be closed on [date] in observance of [holiday]. Please contact [name] and [company] for any immediate concerns or questions. Thank you and may everyone have a safe and happy [holiday Name]
Our office will be closed today for the [holiday name]. We will reopen tomorrow morning at [time].
I guess my first instinct might be thinking it’s rude but having seen it a few times I do get it. It really makes sense for people who get dozens or hundreds of emails a day and are gone for extended periods of time. It’s more courteous to be up front about it than silently delete like some people said they do (though I get they maybe just didn’t realize they’d need to do that).
Over Twitter DMs, one woman sent me her OOO messages from when she was diagnosed with breast cancer. The messages — composed while she was undergoing chemotherapy treatments and recovering from surgery — were detailed and unique. They offered touches of humor, honesty, details about her treatment schedules and set expectations for others trying to reach her. She offered alternative contact options for potential emailers to make sure urgent requests didn’t fall through the cracks but offered a dose or reality as well. I particularly appreciated this line:
Yes! I would roll my eyes *a*lot* at that message – it comes across as someone taking themselves way too seriously.
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My dad will call and leave — legit — a 5 minute voice mail where he will tell me that he has something to tell me, that it is really funny, that he can’t leave it as a voicemail because I won’t get it, or maybe I won’t find it funny, that’s fine, I don’t have to call him back, it was stupid anyway, it probably isn’t funny….. He goes through all of the stages of passive aggressive behavior before ending with “Anyway, call me back.”
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People are naturally impatient, and when they are looking for answers to their questions, they want them as soon as possible. That’s why some recipients of your auto-reply messages won’t be happy if they just get some information that you are gone and have to wait for your return. In such cases, you need to provide an alternative point of contact for urgent matters.
Businesses today are fully aware of the value of a great customer experience for their success. This is the reason...