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I personally always leave my employee as my contact because a) I trust her completely, b) I’d prefer people email her anyway, so this is nice practice, c) My boss is the CEO so please for the love of god don’t email him about your data entry issue, d) the people who are emailing me about sensitive things that my employee shouldn’t know about also know enough to have that discretion.

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'The very fact you were content to type out your query long hand and settle back to wait for a reply suggests you can wait' (Credit: Getty Images)
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I’d side-eye if an OOO for a couple of days off said that, unless someone was in an unusually time-sensitive role. But if someone’s out for long enough that there’s an alternate contact provided, that’s long enough for them not to be wading through missed emails when they get back.

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Including even a passing reference stating that your customer’s email is important to you shows your appreciation for the message that you are currently unable to respond to.
“The purpose isn’t to let people know you’re out of the office, it’s to let them know you're not going to be responding,” says Muse career coach Benjamin Ritter, founder of Live for Yourself Consulting. It’s not about where you are physically, but rather whether or not you’ll see someone’s email and be available to react to it within a typical timeframe (which could differ depending on your role, company, and industry).

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Need to set up a generic away message for times you’re away from the phone or need to refocus your attention? Simply throw this template up for a few hours to buy yourself some time. Thank you for contacting Lulu’s, you’ve reached Anne. I’m out of the office currently, but I will respond to your message by 3 pm. Thank you for your patience!

  • voicemail greeting for office

    For many roles, of course, the sort of OoO described wouldn’t work. But there are a lot of roles where people would survive just fine letting their requests sit for an extra week before forwarding again. And especially at smaller companies where there they might be pressed for coverage when people are out, I think it’s great to normalise that a job is basically ‘off-line’ for a week or two so that the employee can rest and recharge.

    Sample out-of-office email message: “Thank you for your message. The University of Toledo is closed for winter break. If your message requires a response, I will reply after New Year's Day during normal business hours. Happy holidays!”
    Happy holidays! I am currently out of the office, with no email access. I’ll be returning on (insert date) and will get back to you as soon as I can.

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    I also tend to check my email 2-3x per day while I’m out for my own sanity and will respond to important* ones if not doing so would hold something big* up. Not using OOO avoids some of the self-righteous nonsense from people with nothing better to do than try to micromanage my personal time.

    Hello and thanks for your email. I’m currently out of the office until [MM/DD] with limited / no access to email. If your request is urgent, please contact [NAME] at [EMAIL or PHONE]. In the meantime, did you know we have a weekly / monthly enewsletter?
    Finally, if you’re doing something incredible for the holiday break, you may as well let people know about it. Heading skiing for a few weeks, or going on a cruise? Put it in your out of office! It’s not like your emailers can do anything about it.

  • professional voice message greeting examples

    AH #2 – Closed with Voicemail. Thank you for calling Business Name. We are currently closed for the Christmas Break and will be reopening for business as usual on Time and Date. If you would like to leave a message, please do so after the tone including your Name and a Contact number and we will be in touch when we reopen.

    I have literally never seen an OOO that wasn’t “I will be out of the office until DATE/further notice. Please contact X or Y at EMAIL/PHONE if you need assistance.” This is fascinating stuff.
    Who hasn’t longed to write something similarly huffy? Well, LA-based designer Paul Woods, for one. Woods is also the author of How to Do Great Work Without Being An Asshole and suggests opening your OOO with this: “Dear sender, As you are already aware, I am on vacation. However, as it appears that you have flagrantly ignored the numerous emails, in-person conversations and messages over the past week communicating this, below you can find a detailed recap what I will not be doing until my return…” It’s a recap that extends to wearing clothes, even in public, and moderating his consumption of hard liquor.

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    too short, though – most of the time you should give a date of return to set expectation (and so I don’t bug you again before you’re back)

    In case of pressing issues that need urgent attention, feel free to reach out to [CO-WORKER NAME]. Give them a call on [PHONE NUMBER] or send a message to [CO-WORKER EMAIL].
    Ha! Maybe she was short-circuiting someone who would send an email and then come over to her desk 5 minutes later to “see if you got my email.”

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When it comes to professionalism, keeping things short and to the point is a good idea. What’s more, if you write a short auto-reply email, you don’t spend too much of the limited time you have left before your vacation.

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I mean, I think we all know the breadth and depth at which one can express themselves via emojis. But an out of office that only uses emojis? Brilliant. If you create your own Out of Office emoji reply, I BEG you to post it in the comment section below.

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Additionally, auto-reply messages are something spam senders welcome with open hands. When they send messages to thousands of random email boxes, if those spammers receive auto-replies, they will know for sure which of those email addresses actually exist.

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Remember, your email signature is as important to your company as all of your other corporate branding. Update any marketing promotional banners with seasonal offers. When the holiday season is over and your promos have finished, make sure you are no longer using a Christmas themed banner.

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