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Such emails are crucial, especially when you have long-lasting relationships with customers that need a prompt response. It would be very unprofessional to leave without explaining why you aren’t answering. It’s like if you are having a conversation with someone, you decide to just take off without saying goodbye, while they went to the bathroom. Rude!
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My OOO messages are always pretty casual, and the last line in the list of “for X, contact Y” is always something like “for chili recipes, contact Z”.
I go with “offline” or “away” (away…to my couch). I like closing the door, though!
This isn’t about an off-key OOO message, but one where a rogue OOO message drove our department insane for a day and a half.
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An old boss had a pet peeve about this so I became very conscious of making sure that I listed out who to contact on what day… before the group email. So it looked something like this:
Thanks for your email. Right now I am camping in the countryside with my family which means I will be completely switching off from all technology for a few days (gasp!).
Your business is important to us and I will respond to you immediately when I return to work.
I am out of the office from [date range]. If you need immediate assistance, please contact [name, title and contact information].
Remember that it’s important to choose the tone of your message based on the final recipient.
Hi there, Thank you for reaching out! We are currently in the middle of our busy season so our reply may be delayed up to three days. We appreciate your patience while we look into this for you! Thank you.
What’s the beef against part time staff? I am part time and I think it’s a courtesy to let correspondents know when I am at my desk. I also appreciate getting it from other people as I can either escalate or make s mental note of when I expect to hear back.
I worked in a call center for Big-Evil-Bank for five years, and every new manager would have a different OOO policy/pet peeve that they would require phone-miners to follow. In particular, the memory of the six month period where we were forced to put an OOO up if we left our desk for so much as ONE HOUR smacked me in the face when I saw question. That was by far the worst/strangest/most tedious OOO policy I have ever been forced to follow.
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8. Didn’t get the gift you wanted? Is it possible to sell Christmas gifts after Christmas has ended? As it turns out, it is. You just need to focus on a different audience.
I do typically come back to hundreds of emails, and I prioritize what to read – things from my boss/leadership are first, followed by communication from my direct reports. I also sort them by conversation thread and read the end of them first, which reduces the burden.