Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
Bon voyage! You’re going on your holidays and you’re completely leaving the office behind. This is the perfect auto-response if you won’t be checking your emails the entire trip.
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A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
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The other being I did it once at my current job, pointed them to my boss, and he called me every time someone reached out to him. It was SUPER annoying, because not a single thing was time sensitive or really even remotely important, and if I hadn’t given a contact person they would have just waited. But I’m really the only person that does that I do, so when I’m gone, they just have to wait. :shrug:
Again, be as specific as possible and provide as much detail as possible on how they can get their questions answered or problems resolved. This will ensure you come back to fewer fires and headaches.
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I don’t know what to say these days – I’m still working from home so “out of the office” doesn’t sound right any more, but ‘off work’ seems like too much? I’m probably way overthinking it but I’ve felt stuck every time I need to write one lately.
Option 2: Get help sooner. If you answered yes to the above question, don’t wait. I have a team of competent humans who look out for me and one another. They can help you too. Work with (insert names here) accordingly. If you need help with scheduling, cut straight to my assistant.
This article originally appeared on The Daily Muse and is reprinted with permission.
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If that’s the case, feel free to text me at [PHONE NUMBER], and we can have a blast while sharing knowledge about WordPress over a cup of coffee.
Thank you for your message. I am currently out of the store on holidays, with no access to email. I will be returning on (insert date).
Skip the "Greetings," "Salutations," "Dear sir/madam." These are far too stuffy and robotic. Instead, start off your response with a simple "Hi" or Hello."
I don’t have access to email because I don’t have a work cell & I don’t open my work laptop on my days off.
Thank you for your email. I’m currently offline until [date] to celebrate the holiday with my loved ones—without my phone in front of my face.