8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
Merry Christmas and thanks for your email! I’m taking a few days off to spend time with my family and friends, so I won’t be answering emails as quickly as usual. You can expect to hear back from me by (insert date).
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I do this when I’m on personal vacations. When I’m doing field work for research, I do tend to add a statement that I won’t have access to email/phone because I’m doing field work in X location.
If your message is unclear or incomplete, it can create a negative impression on your customers when you are away. For example, if your message does not clearly state what dates you will be unavailable, your clients and co-workers are likely to fill up your inbox with messages, making it difficult for you to catch up when you are back. Failure to include the contact information of the person they can contact in your absence can affect your ongoing projects.
Let’s be real, the majority of the thousands of emails you return to after being O.O.O. will be spam and salesy marketing drivel – any legitimately important emails will probably get lost! Unless you’re Barack Obama, just send it when they’re back.
It is absolutely no one’s business why you are out! “Extended leave” is more than sufficient.
I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is time-sensitive, please send an email to [Contact Name] at [contact email].
Carnegie Mellon University ——— Search Search Search this site only Human Resources Human Resources › Benefits › Time Away from Work › Holidays
I’m on a couple of mandatory company-wide email lists. None of these ever have pertinent information, but they’re required.
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I don’t think it’s rude to do the deletion, but it’s pretty rude to not give some sort of Plan B besides “Wait until I decide I am ready to deal with you.” I’m sure it feels lovely to set up if you’ve usually got a lot of annoying people clamoring for your time on matters that aren’t nearly as urgent as they think, but to not even offer a “in case this is urgent, contact X” fig leaf just shows you don’t care.
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The recipient may have filtering turned on that would reject the automatic reply;
You’ve reached Michael Abioye’s inbox. This is a general notice informing you of Michael Abioye’s absence until January 2nd, 20XX. He is currently partaking in the traditions of a certain holiday, which may or may not be denominational or non-denominational. Example Company is in no way endorsing or not endorsing said holiday, nor encouraging or discouraging employees of all demographics to engage in celebratory activities. Thank you for your consideration during this festive or not-festive time.
I understand how important it is for you to get the information and services that you need, however, I am no longer with Jones Consulting.
But you don’t need to write an instruction guide for people as though they’re incapable of solving their own problems without you.
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