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By now, your neighbourhood supermarket is probably already blasting the classic Christmas tunes, your favourite colleagues are on vacation many miles away, and you’re counting down the days till you get to clear your annual leave 😏
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Again, be as specific as possible and provide as much detail as possible on how they can get their questions answered or problems resolved. This will ensure you come back to fewer fires and headaches.
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I have a coworker who has an “always-on” autoreply stating that she “is busy with client meetings during the day” and therefore only checks emails at 9am and 3pm. I understand wanting to set the expectation that people won’t get an immediate response, but it really baffles me. If you are still able to respond within 24 hours, why does anyone need this information? To me it feels like some weird self-help tip or power move that they read somewhere that serves no actual function.
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Consider also adding a funny GIF or a meme to such an email, some interesting but silly facts, or maybe include a short and harmless joke.
You crossed everything off your to-do list and cleared out your inbox. There’s one last thing for you to do: Write and activate the out-of-office message on your email.
I think this makes a lot of sense for a 2-3 month absence, when there wouldn’t be much point in reading and responding to things when you get back. Questions will have been answered and issues resolved by different means.
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If your request is urgent, there’s no use sitting idly in my inbox. So please send your request to [Contact Name] at [contact email]. Whether you prefer to stick with something simple or have a little fun with your holiday out-of-office message, it’s important that you always make sure to at least include the basics: your return date and an alternative contact people can reach out to for urgent matters.
Honest communication, even in the form of an email auto reply, is a roadmap. It helps people understand how best to help you and, in turn, allows them to better help themselves. Straightforward expectation setting is a way to be respectful of your coworkers’ time and pressures, but most importantly, it’s a way to be respectful of and guard your time. Even if you don’t feel an intense need to be more open in your workplace correspondence, consider modeling the behavior for others who work with you or, especially, those who work for you. It’s a small change in behavior but it’s a meaningful one. And this summer is the perfect time to start.
Dear Customer, Our office will be closed from [date] until [date] and close again for December and January to welcome the New Year. We wish you the warmest holiday. Regards, [Company name]
Dr. Ayoade Oyedotun is the co-founder of Afrimash - An Online Shopping Site for Agricultural Items. His daily work encompasses customer service, sales and marketing, human capital management, and business operations management. He is passionate about working smarter using the Internet technology.
When you’re trying to contact someone on a matter of importance (or even urgency) on one side of the equation and you find out via an autoresponder that they are away for vacation, it can be incredibly frustrating unless they’ve done the front-end work beforehand. (I’m speaking from personal – and recent – experience here. And worse, there was no auto-responder set up. I had to use the – gasp! – telephone to find out what was going on.)
To thank you for a wonderful year of hard work, the company is holding a virtual holiday party via Zoom on Wednesday, December 23, 2020 at 8pm EST. Please dress in your best ugly sweater, so everyone gets into a festive mood. We hope that our valuable team members from around the world will clear out some time in their busy schedules to come celebrate with us.
Since I’m out of the office for the Thanksgiving weekend, I’ll respond to your email with a list of 10 things I’m thankful for: Copiers that collate Co-workers that brew more coffee when they empty the pot Donuts on Mondays AND Fridays When IT surprised me with a new laptop AND remembered to transfer my files When You-Know-Who died at the end of book 7 Dry-erase boards that actually erase The brave soul who cleaned out the refrigerator When I’m early to an all-staff meeting and score a table near the door HR finally sent a memo telling people to STOP clipping their nails at their desk OOO autoresponders