Erin Ollila is a content strategist and writer who believes in the power of words and how a message can inform — and even transform — its intended audience. Reach out to her on Instagram at @ErinOllila, or visit her website erinollila.com.
Microsoft 365 subscribers can set up automatic replies for when they are out-of-office or unavailable to respond to email.
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True, but maybe the OOO writer has had issues in the past with people needing things while she’s out, incessant following up, not going to the right people, etc. She could also just think it’s funny though.
So, professionals are expected to use out-of-office email autoresponders whenever they will be out of reach for a fairly long time.
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ContentsHow to Set Up an Out of Office Reply in the Outlook Desktop AppHow to Set Up Out of Office Replies in the Microsoft Outlook Web Version
The worst one I ever received was from a coworker (senior to me, but not my manager) many years ago. I’ll paraphrase it as my memory isn’t great:
I’m here to talk to you about someone you know. Catalina Wong is out of office until September 27. She wanted me to let you know that she’ll get back to you after her return.
If you're using Mail, you may be surprised to learn that there are no settings or preferences that can enable you to setup an auto-reply like you would on a corporate email system. And there are no preferences for it on iCloud either (hint hint, Apple). The only thing you can do to get around this problem is to setup an Auto Reply rule in Mail. And that's what we're going to show you how to do.
You don’t have to inform people why you are out of the office, adds Gugino Panté. “Because of privacy or safety issues, you may not want to state that you are on vacation or at a conference,” she says. “Simply stating that you are out of the office should be sufficient enough.”
Thank them for their email. Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
The autoresponder messages give information like how long the person you are reaching is unavailable and who else is the person in the absence and from when will the person be back available. Make sure the message is not too lengthy and is set up easily and conveniently understood by the email users. Try to manage your absence in such a way that the client doesn’t get affected and uninformed.
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I’ll reply to your message promptly when I return. But if you require immediate assistance, please send an email to [Contact Name] at [contact email] in my absence. Out of Office Template #2 For the Person Who Likes to Keep it Friendly, But Professional
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Out of office messages can be as concise or detailed as you need but should follow a standard structure. Here are two templates you can use to create your own message.
They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.