That would drive me mad. I’m okay with in meetings all day but if you’re just going home at a normal time that’s ridiculous!
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Not an out of office reply but a voicemail greeting: at a previous job I called someone and her voicemail greeting said that she would be out of the office from Day – Day and that her voicemail wasn’t accepting messages during that time, click! The time in question was six months prior. Plenty of people she worked with and for could have called her on it and apparently had not, so she just … didn’t get voicemails. Like, that was not a way you could communicate with her.
Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
I think in an industry/company culture where that kind of responsiveness is expected/normal, that makes a lot of sense!
2. Out of office sick leave template. You don’t need to tell the sender too much, but it is important to say you won’t be available. If it is a long-term illness, you might not have a date set for your return.
In the Misc section, you can instruct eDesk to change the status of the message to Waiting or Closed once it has auto-responded, or not to change the status at all. This does not change the status on the marketplace; once the auto-response is sent, the marketplace status will update as normal. Note: The AI Settings tab is not applicable to OOO templates - you can ignore it. All done! The new template is added to the list in Settings → Smart Tools → Templates, and will be sent by eDesk during the specified date/time periods (step 7) for tickets that match the Usage Conditions (step 6). To find out how to create auto-responders for messages that arrive outside office hours, click here. Recent posts Document Hub
Hello! Our office will remain closed from [date] to [date] for [holiday]. We promise to answer all emails as soon as we return to the office. Thank you!
This makes a lot of sense to me, since surely in the 3-4 months people tend take as leave in the US, your issue would have been resolved. Also for parental leave, most people delegate ongoing projects to some specific person, so anything that’s still going to be going on months from now when you return is getting handled by someone else.
Yup. That’s almost verbatim what I do. It’s the standard around here and now I’m grateful for that!
It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.
I just say “following my return to the office” because saying “as soon as possible” isn’t actually when I’m going to respond — I may have other priorities when I get back that take precedence over responding to a week old email that wasn’t important enough for them to contact my backup. That said, it doesn’t bother me when other people do it!
We have an office with a phone number and 4 people that work in it to specifically answer these inquiries.
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Of course he presumably meant working on a trial – yay for regional preposition differences!
So you've said your farewells and it's time to pack up your desk before getting escorted out. While you're there, you might as well create an out of office message to any hapless person that missed out on the news of your leaving.
I do this when I’m on personal vacations. When I’m doing field work for research, I do tend to add a statement that I won’t have access to email/phone because I’m doing field work in X location.