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After one negative service experience, 51% of customers will never do business with that company again. Hence, delivering excellent service is the most important part of customer retention strategies. Auto reply messages are the best ways to maintain a transparent connection with your clientele.
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Our office will be closed on [date] for the public holiday and will reopen again as normal on [date]. Contact details for emergency can be found on our website.
The big issue I have with the example in the post is that not only is it unnecessarily long-winded, but you have to listen through all the chattiness to get to the “here’s who to contact in a real emergency” part. The tone does rub me wrong, but I’m willing to roll with that as a personality/company culture thing.
If you want to learn how to set up your OOO message with a self-hosted email, you can follow our quick guide called How to Create Email AutoResponder in cPanel.
Yes, me too. It’s a lifesaver. Although to be fair, Outlook announces the fact that you’ve got an OOO message going out with a big yellow banner, so it’s quite hard to miss.
It’s summer, and you’re probably gearing up to take some time off work – including tying up loose ends, putting some final touches on projects, and figuring out the process of delegating. So many factors go into making sure you can actually disconnect, relax, and recharge over your planned vacation.
Pet peeve: a fe people I know use the OOO reply to say something like ‘Have a great day!’ It is on all the time, and for no helpful reason.
PS: We love our downtime and here at HAR, we're big believers everyone needs a vacay from work. Yes, even you—the social media junkies, the workaholics, the entrepreneurial diehards who accidentally (or "accidentally") take their smartphone into the shower.
Brief Out of Office Message. While it’s vital that you get the main points across in any vacation email, brevity is important. If you’re looking for something a little more to-the-point, try this one
Image Source: https://www.yesware.com/wp-content/uploads/out-of-office-example-8.png
Research shows that vacations are beneficial to our physical and mental health, work performance, and productivity. To replicate this research, I’m conducting a participant observation study until DATE, and will be out of the office. In the interim, if you have an urgent request, please reach out to EMPLOYEE. Otherwise, I’ll be in touch upon my return.
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My immediate team does this with calendar invites for our scheduled PTO (set to “Show As Free”), and I actually find it really helpful. I certainly wouldn’t want to get an email from dozens of people that I may or may not need to get in touch with, but if I am quickly looking at my calendar to set up time with my team, it’s helpful to have a reminder of who is out and who is not. I definitely wouldn’t remember if my teammates sent an email or a chat. I’ll invite relevant coworkers to an event called “Applesauced on PTO” that shows up as free on their calendar, and make a separate event for myself to be marked out of office in the system
When I worked in a federally-regulated industry that required drug testing, we always tended to say “our drug program” when we should have been saying, “drug abatement program.”
Hi, I’ll be back on {MM/DD]. please contact [name] at [email] or [phone] if you really, really, really think it’s urgent. Otherwise, I’ll respond when I get back.
Therefore, if your email truly is urgent and you need a response while I’m on vacation, please forwarded it to my personal email [email] and I’ll try to respond to it promptly. If you think someone else at [company] might be able to help you, please contact [name] at [email] or [phone], and they’ll try to point you in the right direction. Otherwise, I’ll respond when I return.