I’m betting Ace means part-time staff working their regular schedules. So if you work regularly work 30 hrs a week, I don’t need your OOO for the other 10 hrs (assuming a 40 hr week), but if you’re on vacation for multiple days or a full week, then yes, use an OOO message.
Here is a good example of setting a queue message when all your support agents are busy.
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There are some places where the culture absolutely embraces this type of…expression so it may be that it works just fine.
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Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
I love this! I don’t think its annoying at all– its literally sharing the mission of your work.
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It might feel strange to include happy client testimonials in your out-of-office responder, but doing so is easier than you think. A quick note that suggests they read the testimonials if they’re interested in a product or service you offer is an easy inclusion or postscript to your email. Just limit the amount you share to one or two.
I’m not bothered by it, but I use “when I return” instead. I don’t want people to think I’m checking emails when I’m out.
If you work with regular clients, then you may want to send holiday messages to clients to help maintain these important relationships. Reminding clients that you are there for them through these brief messages can go a long way to creating goodwill with these pivotal connections.
I had a peer whose auto-reply included “I will respond at my earliest convenience.” Along with other personality traits, this grated on me like nothing else. It was oddly formal for our organization and always came across as “I’ll get back to you when I feel like it.” My advising team, especially during peak times, has auto replies that sets reply expectations. With each person doing about 300 students, it makes sense even though I don’t love it.
For some telephone systems, your technology partner will need to manage your “holiday” schedule.
I followed all the steps listed and can’t make this work for my iPhone 6s. Any suggestions?
But I’ve also seen this tactic used for a week’s vacation, which seems… aggressive.
I’d just stick with “I will be OOO without access to phone or email from XX/YY to XX/YY, returning on XX/YY.” And then whatever directions for directing to your support/backup while you are out. I find that specifically saying ‘without access to phone or email’ sets a good expectation of non-response.
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