Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
The following examples and text ideas can be used for almost any kind of holiday / vacation messages. You can switch the language of the text blocks by pressing the tab button.
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Note that the poaching email does not have any other contact details other than the leaver's - this is to try and funnel all enquiries to the leaver as part of the poaching plan! More tips here.
The start of the holiday season does not mean letting your inbox enjoy the same degree of leisure and festivities as you do. Despite being busy with all the buzz and planning, you can hardly lock your business’ door before taking care of what happens with your inbox.
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There are a lot of ways to improve your out of office message, but you should first make sure that you covered the most important stuff.
If an equally epic OOO message is the only thing missing from your upcoming epic adventure, check out this quirky one: Hello there, It’s that time of the year. The time where I save up all my annual leaves and spend it on one epic adventure. Where am I? Tibet, the roof of the world. I will be halfway up Mount Everest. And I too wondered if I will get any wifi up there 🤔 I think they do. If you have any questions about your account, you may get in touch with my very capable and friendly colleagues at [email]. As with all journeys, however magical, my trip will have to end. I will be back to the grind on [date]. Tujay-chay,
“No matter what your best intentions, you're going to get bogged down the minute you return to the office,” Sullivan says. “Don't set exact timeframes for responding to messages in your OOO. Instead, set general expectations for‘I'll respond as quickly as possible upon my return,’ giving you some leeway.”
I no longer work at this company due to the misalignment with advertised company values and actual practice.
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Set your automatic out of office reply under the Outside My Organization tab. This is for people outside your company such as clients and suppliers. You can copy what you typed in for Inside My Organization or you can put something else for people outside your organization. You can even untick the “Auto-reply…” box if you don’t want to send them an automatic reply while you’re away.
“It wasn’t a vacation, but I didn’t want to deal with normal business stuff,” he says. “Humor is sticky. People laughed … and they left me alone.”
The response on Twitter has also been overwhelmingly positive. "I love Daimler's approach to holiday email," says the entrepreneur Nuno Almeida, while the FT's Hanna Kuchler tweets: "Now this is email management."
If you don’t see the Automatic Replies button, follow the steps to use rules to send an out of office message.
You just have to be very certain of your audience if you’re going to use an email with humor. It has to be the right tone, and it has to be right for your business and your clientele.
Out of Office replies can be turned on very easily and even timed to expire at a designated time. But did you know you can customize your OOF so that some people do not get the auto reply, or that they get a customized reply different than the rest of the group? The steps below will show you how.
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