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You embraced the thrill of Black Friday, shopped local for Small Business Saturday and had…
.
Until I’m back at the office, here are the links to my social media: [FACEBOOK LINK] [TWITTER LINK] [INSTAGRAM LINK]
I am off for the week on a beach, proving myself that science is right when it says sharks attacks are rare. I will be safe to get back to you but your email may get swallowed by my inbox. Please add all finished lists on the board as you can see John if you have any questions. If it’s urgent send to [email protected] and if you are just bored, here are some facts to know,
Setting an auto-response email is probably not the first thing on our mind before we jet off on holiday. But if we don’t do it, we risk eroding the trust between ourselves and our customers. It’s important to remember that response time is a non-verbal sign that shows clients and business partners how responsible and professional a company is.
I feel for the people who have to cover others’ out-of-office for a few hours or a day, just as much as I feel for those who have to arrange cover whenever they’re out for a meeting. If the purpose is showing demanding clients that they can get a quick response to their issues at any time, then…won’t talking to someone who doesn’t have any context about their business piss them off even more? It all feels like unnecessary stress to put on people.
Here’s one example out in the world, which jumpstarted me thinking about this topic:
Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.) You’ve reached the main menu. To reach a staff member by name, please press 1. For sales inquiries, press 2. For technical support, press 3. To place a purchase order, press 4. For accounting, press 5. To find a store location near you, please press 6. Press 0 to speak with a representative. 4. Product-Focused
Former coworker: “I am out of the country from X until Y. Please do not email me during this time as last time I came back to about 250, and reading them all takes up a lot of the time I have left before I retire.” Some people thought that was funny. The director who received that in response to an all staff communication? Not so much. Coworker got a talking to by his manager when he got back to the UK.
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Hi, Thanks for your email. You can expect a response when I return on [MM/DD]. Please contact [name] at [email] or [phone] for anything urgent. While you’re waiting, here’s something I made for you: [blogpost, ebook, brochure, checklist, etc.] I hope [name of thing] makes your day a little easier.
Ta-da, you are done! You are one step closer to your vacation. Remember, just because you are away, it doesn’t mean you cannot make someone’s day with a funky OOO email!
No matter what you’re using your SMS autoresponder for, there are a few pieces of best practice you should keep in mind when crafting an automated text message.
No one should be calling during the holidays, and yet some people do. When you’re out for the holidays, create a voicemail greeting that communicates the cheerfulness of the season while still staying professional.
People really just need to know that I’m either definitely not going to reply (annual leave) or might but delayed (all day meetings) plus when I’m back and who to contact if it is urgent.
While you shouldn’t use a vacation message like the first example in this article, it doesn’t mean you can’t have a little bit of fun with your emails.
Depending on the type of holiday, you can create specific templates for various holidays such as Christmas Thanksgiving, New Year etc.: