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Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
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“I am spending time with family today – some things are MORE important than work.”
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I’d side-eye if an OOO for a couple of days off said that, unless someone was in an unusually time-sensitive role. But if someone’s out for long enough that there’s an alternate contact provided, that’s long enough for them not to be wading through missed emails when they get back.
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It is important to understand that your auto-response message can go to anybody, even your top management people. Try to avoid any embarrassment by taking the time to proofread the message.
Hello! Thank you for your email. I am currently out of the office. We have closed for [holiday name]. I will be returning on [date]. If you require immediate assistance, you may reach me at – [mobile number]. Thanks!
I dunno – I think it says more about the writer than the culture. I worked in tech where there were always a handful of people who would do stuff like this, but most people would keep it basic. I just think some people love putting funky or gimmicky twists on rote stuff.
You need to let colleagues, clients, and prospects know that you won’t be available, while ensuring that they know the best course of action to take while you’re away.
Happy holidays! I am currently out of the office, with no email access. I’ll be returning on (insert date) and will get back to you as soon as I can.
Hi, I am currently out of the office until [MM/DD]. I will reply to emails as soon as I can upon my return. If this is urgent, please contact [name] at [email] or [phone]. In the meantime, check out this new [product/sale/service/etc]. I can answer any questions about it for you when I get back.
“There is nothing so terrible as activity without insight.” - Johann Wolfgang von Goethe I realize it can be tough to justify putting in the time ...
Now make your email unique when you are out for traveling for work and be a standard part of the job. If you are traveling to a conference you can set up your email.
“For the Symantec office, I send holiday wishes for the employees’ holiday out of office. I wish all the employees have lots of fun and adventure during the recreational holiday period. Have a happy holiday.”
Hi, You just missed me. I am out of the office until [MM/DD]. If your question can wait, great. I’ll reply when I get back. If not, contact [name] at [email] or [phone] and they’ll take good care of you. Meanwhile, feel free to peruse our FAQ section of [website] to see if your question can’t be answered there.
I’ll get back to you when I return to civilization. Or to an area with WiFi. Or to the office on May 10th. Whichever comes first.