And although my colleague had mixed feelings about her own parents joining that population in Florida, she couldn’t be too upset when her dad suggested flying down from Boston for a Red Sox spring training game.
By bringing some automation into the process, you not only ensure that your staff is leaving vacation email messages that cover what’s needed, but you’re also eliminating the possibility that team members will forget to turn them on.
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Most awkward/painful one I ever saw was a former co-worker. ~10 years ago when he left on paternity leave, he said as much in his out of office. The baby was stillborn. It stayed up for the month or so until he returned. Those of us in the same office of course knew the situation, but we regularly communicated directly with multiple offices in different states and countries. The very first time I saw it I was overcome with dread about how many congratulations he would receive and have to tell the story to. I was much younger and afraid to rock the boat then, but I think now I would push his manager and IT to use their ability to access his account and change it.
But your out-of-office message is as much for you as it is for the people receiving it, especially during the pandemic. “Boundaries have taken a big hit right now,” Ritter says. There’s a lot of pressure associated with missing something at work, and that stress has been heightened without the typical separation between office and home and with the added fear caused by an uncertain economy. An OOO message is a chance to set expectations, “to give yourself some breathing room and to ensure other people aren’t thinking negatively about you,” Ritter says, and it’s crucial for your mental health.
My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
Something like, “I will not have access to email while I am out and will get back to you when I return. If your issue is urgent, please resend your email after X date,” would be… more polite, I guess.
There is any number of valid reasons why you might skip on your email inbox for a while. You can be on vacation, feel sick or take a few days off to recharge.
The exact dates you will be away.The reason for your absence. This is not obligatory, but bear it in mind. The thing is, people might still attempt to get in touch with you if you’re on a business trip or at a conference. They are less likely to try to contact you if they know you’re on vacation.The people who can assist a client while you’re away. Provide names, phone numbers, and email addresses so that colleagues and clients can keep in touch in case they need urgent help. It makes you look trustworthy in the eyes of the recipient and strengthens your working relationship with them.
We sent a message from the Android phone to the iPhone number that has already been set in vacation settings. And finally, we received an auto-reply text from iPhone to the Android phone.
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I had to explain to her that the email was still there, just like a voicemail, they’d get it on their return.
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I used to know someone who had a snarky message about how “if this is an emergency, there are no actual emergencies in my field,” and then encouraged someone to Google for “goats in trees” and calm down. Yes, she was allowed do that in her office.
Out of office (OOO), messages can be an incredible tool to fuel your success. A good away message allows you to tell your customers that you’re away and encourages them to move within the sales funnel with more ease. Using automated messages during holidays or conferences can create social connections with recipients.
I’ll be out of the office from 07.07. until 16.07.2020 with no access to my mailbox. Please contact (COLLEAGUE NAME), [email protected].
Whether it’s a fully-blown holiday, or just a few days away that’s at the forefront of your mind – tying up loose ends at work should never be overlooked. Aside from delegating your workload while you’re away, this also means setting up an out of office email.
Some people can try to contact you again and again if they think you might be available at some time. If your colleagues know that they are on a personal vacation, they are less likely to attempt to contact you. The details of the person who can assist the caller when you are not available.