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And it's worth pointing out—in case, like me, you missed it because you were awed by her approach to her parental OOO—the response is completely in sync with the New York Times' culture/brand. (You can find her OOO with live links here.)
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Voicemail Greeting: Select a current greeting or click Customize to record or upload a custom greeting. Leave Voicemail to : Select Current Extension . If you have an IVR: In the Business Hours or Closed Hours sections, click Edit next to Route to Interactive Voice Response (IVR) .
Honestly, what drives me crazy is after someone has emailed me, gets the out of office, then *does* email someone else instead of waiting for me to get back. Yet said someone doesn’t email me back to say “see you’re out, person X got it taken care of, you can disregard my email”. So then I waste time seeing the initial request and following up. Has anyone found a good wording / other solution to know if the request was completed by someone else?
Then, click Save Changes at the bottom of the settings section and that's it done. You're out of office message is active.
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i’m just waiting for the inevitable “Believe it or not, ___ isn’t at work. where could i beeee?” a la Seinfeld
She, if I recall, had a few comments from people when she got back regarding her words (she was on annual leave on holiday, it wasn’t a family emergency or anything that might excuse the tone). It rubbed quite a few people up the wrong way (most of them parents themselves!). Don’t recall more of an outcome though, I wasn’t at that firm long.
As long as you’ve covered the basics—dates of your absence and who to contact in your absence—you should be good to go.
File –> Automatic Replies –> Type your message in both sections – Inside my organization and Outside your organization.
Something like, “I will not have access to email while I am out and will get back to you when I return. If your issue is urgent, please resend your email after X date,” would be… more polite, I guess.
I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is time sensitive, please send an email to [contact name] at [contact email].
Here is a good example of setting a queue message when all your support agents are busy.
With an out of office email, you provide the following information, preferably in a unique way: At the moment, you are not available;The exact time (date) of your return;Contact information (phone number) for urgent cases;Contact information of colleagues to be contacted in your absence;
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
Yup. Well, I do specify I will have “sporadic/intermittent” access to email or “no” access to email, because there is a difference. But short and sweet is the way to go.