24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
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Amanda works at HubSpot, and she came with a unique auto respondent that asked her contacts to guess where she is. To give background, she flew down to Boston to attend a Red Sox training game in the spring with her father. She chose to ask her contacts whether where they think she might be, and also this played some wonderful use of litotes here:
Hi, Our store will be closed until the end of the week for Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date]. Kind regards.
How about warning people of what’s to come? Take a look at an example you can use below.
My absolute favorite was the one that literally said “hodilay”. Typo included, capitalization, or any other words, not.
Hoo boy, have I got some PTSD from Old Job about out of office autoreplies. Exboss was such a stickler for them and actually enforced her expectations as official policy. Meaning if you didn’t do it to her exact specs, she’d call you back to the office to do it (which no one did) and read you the riot act afterwards while threatening to write you up for insubordination. She demanded them any time that we were away from our desk for longer than 30 minutes and for anything other than a meeting. So training in the conference room down the hall, a work lunch with teammates, leaving an hour early for an appointment, arriving late for an appointment, even working from home, all required OOO alerts.
I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
If you’re taking a sick leave, make them emphasize by describing how annoying your cold is. If you’re going on an adventure, tell your clients a little bit — just a little bit, don’t be bragging too much — about how excited you are to experience it. This will help build trust with your clients.
Your clients should know when they can expect a response and when you might be unavailable due to unforeseen circumstances.
Many businesses are using automated messages for retaining their customers and setting good examples for other businesses to follow. Using the auto reply messages rightly helps the business from taking impromptu decisions.
A. Administrative offices will be closed; however, designated individuals will be on call to respond in the event that an urgent matter arises.
I have gotten weird pushback on this that people are offended that I would say I am out for religious observance, as if it somehow implies that my reason for being out of the office is more important (or inviolable) than theirs. I don’t even know what to do with that.
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My OOO is almost always “I’m out of the office and will be returning on x date.” My email sig has instructions along the lines of “for questions on x, email this list” for a couple of the more common areas people would contact me about that might need an urgent reply (as the lists go to more than just me, obviously), but most people have finally figured out to contact those lists to start with, anyway. If I were in the middle of a project or something that needed to be moved along in my absence, the project teams usually know when we’re out, but I’d put a back up in that case, if needed, but generally there’s not much to be gained by a longer OOO from me.
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The only thing that isn’t boilerplate in mine is the inclusion of “But what if I have a word emergency?” before the who to contact stuff. I removed it at one point and people asked me to put it back in because it made them smile. And yep, we’re writers so the only emergencies we deal with are ones related to words.