Readers, what do you like and hate in out-of-offices replies? Any stories of particularly off-key ones?
Sample Phone Scripts. After Hours Voicemail for a Small Business: Thanks for calling (our company). The office is currently closed. Office hours are 9am to 6pm, Eastern Time. Please leave a message at the tone and we'll call you back on the next business day. Thank you. Voicemail Script: You have reached (your business name).
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For specific assistance, I’ll be responding to emails on [date]. If you need something resolved urgently, please contact [Contact Name] at [contact email].
Or, in the case of Samarah Miel, owner of Amarillo Travel Network, her out of office message is a fabulous mix of sales/bonding with others in the industry/promoting her expertise to clients. Bonus points for including a video!
Yes! I HATE the voicemails that are like “can you give me a call back?” Like… give me some context so you can end up on my to-do list in the right place. People who leave these voicemails automatically go on the bottom.
We had to do this at my prior position so that agents knew that we were in the office that specific day. Now i dont even use my phone as most internal people call me on Teams.
As a person who hates voicemail, I applaud this. Send me an email. Give me a paper trail.
My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
I agree that the reasons are not relevant. But at my last company, a coworker had overly short out of office messages. Examples: “out of office today.” Or “out of office until Monday.” With no additional information about coverage, etc. Those always felt overly curt to me and made me wonder, is this person okay? Was this OOO planned or are they on the verge of a mental breakdown? (It was a very toxic culture so this wasn’t out of the question). I would be curious to hear others perspectives on this. Is too little information just as bad?
The people who never change their holiday OOO message or only include half the information, if you’re lucky. I had one sent to me once that was along the lines of “I’m on holiday until August 12th and then again from August 24th.”
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15. "This is Bond. James Bond. Okay, it's really [your last name]. [Your first name] [your last name]. I'll get back to you as soon as I'm done helping M16 save the world — which will probably be tomorrow at the latest. Have a good day."
An avid reader, eclectic writer, blogger, and content writer by profession at REVE Chat, Snigdha Patel endeavors assiduously to understand complex support channels and provide information regarding them through comprehensive blog posts.
So now this email is working overtime with the flood of enquiries, spam, well-wishes, and broken hearts.