Here are five ways to help prepare your business and your clients for your vacation or time off. Schedule your absence ahead of time. Set the expectations with clients. Send a “last call” email the week before you leave. Don't take on new clients or tasks right before you leave. Stand your ground when you are gone.
Q. Who should notify contractors, vendors and other individuals who work with various University departments that their services may not be needed during winter break?
.
Dear Customer, Our office is closed and you can expect to hear back from me by [date]. Have a great holiday! Regards [Name/signature]
You can’t do that when students are emailing (well, you can, but you shouldn’t). Our office requirement is “within 48 hours during regular business hours.”
Q. Who should notify contractors, vendors and other individuals who work with various University departments that their services may not be needed during winter break?
I find it rude because if I emailed them, it might be an FYI but requiring no action. If they just delete it, they might then be confused about project status later. I would be annoyed to have to re-send a message after the fact because they don’t think ANY email during their time off has value.
Voicemail Greeting: Select a current greeting or click Customize to record or upload a custom greeting. Leave Voicemail to : Select Current Extension . If you have an IVR: In the Business Hours or Closed Hours sections, click Edit next to Route to Interactive Voice Response (IVR) .
Lastly, don’t forget to set your out-of-office greeting for your office and mobile phones while you’re out.
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Confirm your greeting is set for each day you are closed to play the “holiday” or “closed” greeting. Check your on-call option is working properly, when applicable.
After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
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While you certainly don’t want to go on and on in your message, there is an opportunity to engage or educate while you’re away. Here are a few options to potentially include.
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I work with such a person. So instead of something like “I’m writing to ask if you would graciously consider serving on our committee”, she will send a message along the lines of: “I am graciously writing to ask you to serve on our committee.”
I just say that I’m out of the office. Practically, it makes no difference where this office is located.
I think that’s maybe something you need to deal with internally with the person/people who you’re asking people to speak to instead – I think if you start to ask the original sender to update you or cc you then it’s going to start to annoy people that they are doing the running around, plus not everyone will do it.