Readers, what do you like and hate in out-of-offices replies? Any stories of particularly off-key ones?
Thank you for your msg. I am currently out of the office and will not return until November 10th.
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My project is entirely phone based and we don’t have voicemail, either for the project line or individual staff lines. We used to, but we found we spent so much time returning voicemails and getting people’s voicemails that it led to us missing calls and going in an infinite loop.
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My favorite one that I’ve heard is from TV. “You’ve reached {name}. I can’t answer. Don’t waste my time.”
Most people don’t give this a second thought, but you could potentially be putting your company at serious risk. In the wrong hands this information can open the door for phishing attacks and financial fraud.
I was once horrified as an HR person, and amused as a normal person, by an OOO from an employee who had left the company. They had booked vacation for their last week or so, and while I can’t remember the exact text, it said that they were no longer with the company and they were happy to leave and never come back. I think “to this hellhole” was only implied.
A clear, thoughtful out of office message saves the caller from troubles and inconvenience caused by your unavailability as they know what they should do next. Such a system avoids the negative impact that could come from the inability to respond to calls and messages. Your clients would likely try and contact you again and again, getting frustrated and losing trust in your business.
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If you receive a high volume of customer service texts, you may want an auto-response in place that acknowledges a customer query has been received. This can help buy you some time while attempting to reach as many people as you can. Hello! We received your inquiry and our support team is on it. We’ll get back to you in 20-30 minutes. Thank you for your patience!
Setting up an out of office message in Gmail is simple. First, (1) put the message you wrote in the text box and format it properly. Then (2) choose a schedule for your auto-replies. If you know by which date you’re going to get back to the office, you can put that day in. Gmail will then automatically stop sending out auto-replies when the time comes. If you don’t know when you’re going to return you can leave it empty. Out of office replies can also be (3) manually toggled on or off at any time.
Is it possible to turn off the “reply “urgent”” message so they can break through the DND?
9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
This would go over like a lead balloon at my company, and, were that person on my team, I’d tell them to change it. It does have a connotation of “when I feel like it” about it, and most of my team is not high enough up the food chain to take that sort of stance (and the ones who are high enough up are client-facing and have the good sense not to do so).
What to include in your out-of-office message. A good out-of-office email reply incorporates the following elements: The exact dates of your time off — If you are simply reactivating the message you used during your last time away, make sure you change the dates, and double-check to ensure they’re right.; The reason for your absence — Colleagues might still attempt …
If you have a main email that customers use, set the email out of office message to reflect when you will return and if it is an emergency who they can reach.
I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [Contact Name] at [contact email] so that the other elves in this workshop can help you out.