Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.) You’ve reached the main menu. To reach a staff member by name, please press 1. For sales inquiries, press 2. For technical support, press 3. To place a purchase order, press 4. For accounting, press 5. To find a store location near you, please press 6. Press 0 to speak with a representative. 4. Product-Focused
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Auto-attendants with a customized holiday greeting can be a festive way to mark the occasion. If you have a retail business, create a holiday greeting to inform customers of any limited-time sales you are offering. If your office is closed for the holiday, be sure you state this in your message.
I’ll be back in the office on [end date] or after I’ve perfected my banana bread (whichever comes first)—and will respond to your message then.
I had a voicemail greeting like that in High School!! I can’t imagine an adult having that kind of VM greeting; it would definitely annoy me coming from anyone older than like 20.
Sometimes teams need the extra nudge to disconnect...here are our tips for getting your team to unplug from email over the holidays.
After one negative service experience, 51% of customers will never do business with that company again. Hence, delivering excellent service is the most important part of customer retention strategies. Auto reply messages are the best ways to maintain a transparent connection with your clientele.
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Who says an autoresponder needs to be impersonal? You can use your OOO message to continue building a relationship with present and potential customers by showing off the knowledge and products you have to offer. You can include a case study, a downloadable to your latest report, or a link to an excellent blog post you published. Not only does this further your credibility, but it also allays the feelings of frustration customers might feel while not being able to reach you.
I’m with you on this one. Management has access to a mansion and a townhouse in two different fabulous vacation destinations and it burns my butt every time I see an out of office from one of them (98% white men) going on about how they’ll be enjoying this perk. In the meantime, a few years back we had to eliminate free coffee at the offices because business was not good enough (it was eventually brought back after company president realized after a year that people were really pissed).
I will be out of the office for a week and will be back on [DATE]. I am planning on hitting the gym hard during those free days. However, don’t expect any change when I’m back (plans often get forgotten).
That’s what always got me! There always seemed to be an air of preemptive defensiveness? I’m definitely reading a lot into it based on other ways this person showed up in the workplace and how they treated others. Also I completely agree that some things are more important than work (!), but there was something about the way these were phrased that made me feel like ……… okay?? I know??? It just felt … performative.
There is simply no better way to engage your clients about different aspects of your brand other than using an auto-text to sufficiently keep them on the know.
Agreed. Every time you are in a meeting is overkill. For some people they are never not in meetings.
The worst one I ever received was from a coworker (senior to me, but not my manager) many years ago. I’ll paraphrase it as my memory isn’t great:
I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is time sensitive, please send an email to [contact name] at [contact email].
The root of that question, as pointed out in this New York Times article, is that taking vacation can be a bit emotionally conflicting.