Out of office (OOO), messages can be an incredible tool to fuel your success. A good away message allows you to tell your customers that you’re away and encourages them to move within the sales funnel with more ease. Using automated messages during holidays or conferences can create social connections with recipients.
You should avoid technical jargons Avoid complex vocabulary that creates confusion Maintain a friendly tone
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After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
Try this out with your colleagues or share it with colleagues/clients headed off on a vacation to send them off in style:
When one of my colleagues is out of the office, he doesn’t mess around. In fact, he’s turned his auto-responses into a running series of commentary from fictional cartoon character Troy McClure.
Here’s one example out in the world, which jumpstarted me thinking about this topic:
I often see people put public holiday notices in their email signatures a week or two in advance, especially where there are multiple affected dates in a row. We are a very date-dependent field, though.
I hate to break it to you, but I’m on annual leave until [end date] and will have limited access to my emails until then.
My husband’s voice mails says “…if you need immediate assistance call Mary at ####…”, only Mary retired something like eight years ago. I mention this to him every once in a while. It hasn’t changed.
My workplace is super strict about out of office replies. We have 3 scripts we are allowed to use; and we are only allowed to change our name, job title, and return to office date. If you veer off script, management will have IT turn off your out of office as it does not comply with their standards. They are also super strict with messages on our voicemails, again with the option of using 2 scripts and changing your name, job title, and return to office date.
1. Out of Office Template #1 For the Person Who Works at a Traditional Company. Hello, Thank you for your email, I’m currently offline until [date]. I’ll reply to your message promptly when I return.
One thing that happens when you regularly send a newsletter out to tens of thousands of people is that you see a lot of automatic Out Of Office (OOO) email responses. The most common one I receive goes something like this: Hi, I’m out of the office until __ and may be slow to respond to email. If it’s an emergency, you can reach me at __ or please contact __. Thanks!
I’ll get back to you when I return to civilization. Or to an area with WiFi. Or to the office on May 10th. Whichever comes first.
Optionally, complete the fields in the Usage Conditions section. Click here for a description of each field. You can use these fields to tell eDesk to auto-respond with this template only for tickets that match these fields, e.g., tickets for a particular marketplace.
If you need immediate assistance during my absence, please contact [contact’s name] at [contact’s email address]. Otherwise, I will respond to your emails as soon as possible when I return.
She retired shortly thereafter, and I was left with so many questions. Brain hiccup? Or did she actually think our email and phone systems were integrated somehow?
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