I used to know someone who had a snarky message about how “if this is an emergency, there are no actual emergencies in my field,” and then encouraged someone to Google for “goats in trees” and calm down. Yes, she was allowed do that in her office.
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Website: https://www.mightycall.com/blog/thanksgiving-voicemail-greetings-for-business/
In the early 2000s I received an OOO which said “[very senior person] never reads his email, please resend your message to [his PA]”. Post navigation ← coworker loves to abuse robocallers, boss uses Facebook photos without permission, and more Ask a Manager in the media →
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To create a new OOO template from scratch, go to Settings → Smart Tools → Templates, click + Add Template, and select Out-of-Office from the menu.
The subject line. This is the very first thing your customer will see, before they even open your email. The opener. The first line is what greets the customer as soon as they open your email. The “thank you” The body. The email signature.
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When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
Option 3: If it’s an inferno, skip the line. Is everything burning and only a master of existential threats could help? First, flattered you even contacted me. Now get going and contact my supervisor. He is the elusive one you’re looking for.
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With the Holiday season right around the corner, your office’s voicemail greeting should quickly inform callers of any potential changes in hours, days or availability.
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Logging off will happen to every one of us, whether you're on vacation, have a family emergency, or need to attend a work conference. So we're going to put your mind at ease, creating a unique out of office message to greet your clients and take care of them until you return.
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24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
Company President doesn’t want sales to use ‘out-of-office’; they’d prefer that the customer feel we were always available for them – 24/7. They also say that vacation are just nicer places to read emails….
When I started at my old job, they gave me a phone number in the directory but forgot to actually issue me a phone for several years! It was great.
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But I’ve also seen this tactic used for a week’s vacation, which seems… aggressive.
Which to my mind lets people know when I’m back and that I will get back to them after that date, as well as who to contact for more urgent stuff. But every time, Wakeen gets teapot questions because people apparently can’t be bothered to finish reading and they both get questions on stuff that is not due for weeks after I return.
You can clarify that there’s a possibility that you’ll see the email before the return date, but you can’t guarantee it.
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The one exception: When I was out for a week and a half on my wedding/honeymoon, I included something about “Additionally, I am out of office getting married, so shortly after my return my name will change from Red Bookworm to Red Reader.”
Hi! I will be out of the office this week. If you need immediate assistance while I’m away, please email (COLLEAGUE NAME).
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When you’re away on holiday, you might not want to receive business emails that will distract your attention. But, you most certainly still check your social media channels.
Finally, if leaving a private mobile phone feels like revealing too much, you can instruct your customers to contact you via email with the “URGENT” referenced in its subject:
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I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
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I will be out of the office from Nov 3rd to Nov 10th with no access to my emails.
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If you know that you’re going to be out of office for a long time, it’s worth thinking about redirecting your clients to your colleague. Mention their name, explain what position they occupy and how they can help your client. Include a way to contact them in the form of an email address or a phone number. Just try to warn a colleague that you want to redirect your clients to them before going on a vacation.
How you end a letter is important. It’s your last chance to make a good first impression on your reader. Choose the wrong closing, and you might damage the goodwill you have built up in the rest of your communication.
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Even the most blunt Out Of Office responders can still offer some levity or can at least entertain. If you’re looking to spice up your OOO, try this wonderful Wikipedia OOO generator that Melody Joy Kramer and Alex Hollender built. It auto-generates an OOO response with either a link or a quote pulled from Wikipedia. It’s a cool little project and a nice starter template for you when you decide to tell everyone to buzz off and leave you alone for a bit.
Having a professional automated message when you are busy enough to answer customer queries right away can set the right tone for your business and inform customers when they can expect to receive the response.
I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
I will be out of the office for an extended period starting on (Starting date) until (End date).
Though you were ending with a “for everything else, there’s Mastercard” for a moment!
Try something like, "For immediate assistance, please contact Boss Name at [email protected]."
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If you can, include the sender's original message in the automatic reply, to help them 'unsubscribe' you of any list or to remind them about their enquiry, which can be forwarded to someone more suitable.
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Give yourself some slack when promising people to keep up with their messages. If your vacation ends on January 18, but you know that you won’t be able to check up on old emails for the next couple of days, mention that in your reply.
Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.) You’ve reached the main menu. To reach a staff member by name, please press 1. For sales inquiries, press 2. For technical support, press 3. To place a purchase order, press 4. For accounting, press 5. To find a store location near you, please press 6. Press 0 to speak with a representative. 4. Product-Focused
Dear Customer, Please note that all company offices will be closed from [date]. We will reopen on [date] We wish you the best holiday. Regards, [Company name]
Use these templates and examples to create an out of office message that fits your job, company culture and client base. Your goal should be to provide a clear and informative message so senders know when to expect a response and work can run smoothly while you are away. Search for: Search Categories Career Development Cover Letters Getting a Job Interviewing Resumes Recent Posts Common Resume Mistakes to Avoid How to Get a Job Fast How to Negotiate a Job Offer Using Buzzwords on Your Resume How to Determine What Makes a Good Manager The information on this site is provided as a courtesy. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Build a Resume Samples Cover Letter Samples Job Search Browse Jobs Apps Career Advice Resumes Career Development Getting a Job Cover Letters Interviewing Help Center About Us Sitemap
Much appreciated and I followed these instructions to the detail…still need more help with this as it is designed only for “while driving” mode. If I’m not driving, do I have auto-reply to text options?
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Hi, Our store will be closed until the end of the week for Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date]. Kind regards.
Hi there, Thanks for your email. I am out of the office right now and will not return until [MM/DD]. Fortunately for you, our resources never take time off and we’ve got this awesome ebook / whitepaper / infographic on [TITLE] that I think you would enjoy. I’ll get back to you as soon as I get back into the office. Best.
She, if I recall, had a few comments from people when she got back regarding her words (she was on annual leave on holiday, it wasn’t a family emergency or anything that might excuse the tone). It rubbed quite a few people up the wrong way (most of them parents themselves!). Don’t recall more of an outcome though, I wasn’t at that firm long.
Later that same year, on October 8th, President Dwight D. Eisenhower issued the first "Veterans Day Proclamation" which stated: "In order to insure proper and widespread observance of this anniversary, all veterans, all veterans' organizations, and the entire citizenry will wish to join hands in the common purpose. Toward this end, I am designating the Administrator of Veterans' Affairs as Chairman of a Veterans Day National Committee, which shall include such other persons as the Chairman may select, and which will coordinate at the national level necessary planning for the observance. I am also requesting the heads of all departments and agencies of the Executive branch of the Government to assist the National Committee in every way possible."
My project is entirely phone based and we don’t have voicemail, either for the project line or individual staff lines. We used to, but we found we spent so much time returning voicemails and getting people’s voicemails that it led to us missing calls and going in an infinite loop.
Agree that part time staff was odd to include here. I have no idea if you are part time. I don’t keep track of other people’s schedules. I would find it helpful to know you aren’t available the rest of the day in case I need something sooner.
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Dear Customer, Thank you for your email Inquiry, Our office closed is closed celebrating [HOLIDAY]. We will not be able to respond to your email until [date]. Apologize for the delay. We wish you a wonderful holiday season. Best regards.
I guess it’s relatively minor, but I once emailed a local government official with a question about building permits (just as a citizen, not work-related) at about 10am on a Monday and got an out-of-office reply stating she’d be back “Monday” with no date. So I had no idea whether she was already back and hadn’t turned off the message yet, in which case, not urgent, I’ll wait, or was out for a week, in which case, I’d like to ask someone else. Not a big inconvenience, but it was so illogical not to give a date that it really drove me crazy
When one of my colleagues is out of the office, he doesn’t mess around. In fact, he’s turned his auto-responses into a running series of commentary from fictional cartoon character Troy McClure.
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I have a deep paranoia about out of office messages ever since a previous (bad) job. Every year I worked on a huge project that took nine months, and three separate weeks (or more) of that involved correcting, editing, and reviewing a dense 300 page document.
It makes a positive difference when you create auto reply messages that adhere to the basic elements of personalized messages followed with greetings.
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Other than that, I keep it simple like most folks here, but back in my younger days I had one that started something like “I am out of the office on vacation until (date). I will not be checking emails, voicemails, (work queue system), or generally thinking about this place at all…”
By completing these items, you alleviate any concerns that may arise during your closure. This also ensures your business continues providing transparency to your customers. No misunderstandings.
That is kind of glorious. And it does make sense when the person you’re emailing is gone for months. I did something similar my last mat leave except I didn’t explicitly state it, and lo and behold, people figured out that I wasn’t going to catch their email from a month or so earlier unless they brought it up again.
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