Website: https://www.mightycall.com/blog/thanksgiving-voicemail-greetings-for-business/
In the early 2000s I received an OOO which said “[very senior person] never reads his email, please resend your message to [his PA]”. Post navigation ← coworker loves to abuse robocallers, boss uses Facebook photos without permission, and more Ask a Manager in the media →
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To create a new OOO template from scratch, go to Settings → Smart Tools → Templates, click + Add Template, and select Out-of-Office from the menu.
The subject line. This is the very first thing your customer will see, before they even open your email. The opener. The first line is what greets the customer as soon as they open your email. The “thank you” The body. The email signature.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
Option 3: If it’s an inferno, skip the line. Is everything burning and only a master of existential threats could help? First, flattered you even contacted me. Now get going and contact my supervisor. He is the elusive one you’re looking for.
Company President doesn’t want sales to use ‘out-of-office’; they’d prefer that the customer feel we were always available for them – 24/7. They also say that vacation are just nicer places to read emails….
When I started at my old job, they gave me a phone number in the directory but forgot to actually issue me a phone for several years! It was great.
Which to my mind lets people know when I’m back and that I will get back to them after that date, as well as who to contact for more urgent stuff. But every time, Wakeen gets teapot questions because people apparently can’t be bothered to finish reading and they both get questions on stuff that is not due for weeks after I return.
You can clarify that there’s a possibility that you’ll see the email before the return date, but you can’t guarantee it.
The one exception: When I was out for a week and a half on my wedding/honeymoon, I included something about “Additionally, I am out of office getting married, so shortly after my return my name will change from Red Bookworm to Red Reader.”
Hi! I will be out of the office this week. If you need immediate assistance while I’m away, please email (COLLEAGUE NAME).
Finally, if leaving a private mobile phone feels like revealing too much, you can instruct your customers to contact you via email with the “URGENT” referenced in its subject:
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I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
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If you’re not sure when you’ll return, don’t include dates. Simply direct them to a colleague.